Ashley Finson
Dixmont,Maine
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Optum
03.2022 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, creating co-pay estimates and collecting payments.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Deb's Snack Shack
Deb Dyer
04.2021 - 03.2022
- Boosted customer satisfaction by providing friendly and efficient service at the snack counter.
- Ensured a clean and organized workspace by maintaining strict hygiene standards and regularly sanitizing surfaces.
- Streamlined snack preparation processes for quicker order fulfillment, resulting in reduced wait times for customers.
- Handled cash transactions accurately, ensuring proper change was given to customers while maintaining balanced cash registers.
- Reduced food waste by closely monitoring expiration dates and rotating stock as needed.
- Upheld safety standards and protocols by promptly addressing spills or other potential hazards in the work area.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Medical Transcriptionist
REV
01.2018 - 03.2022
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
Customer Service Representative
LL Bean
10.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Assistant Store Manager
MC Wireless
01.2004 - 05.2006
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
No Degree - Social And Human Services
Beal College
Bangor, MEHigh School Diploma -
Nokomis Regional High School
Newport, ME06.2002
Skills
- Problem-Solving
- Quality Assurance
- Training Coordination
- Scheduling Diagnostic Procedures
- Customer Service
- HIPAA Compliance
- Registration and Admissions
- Patient Check-In
- Financial Procedures Adherence
- Insurance Verification
- Multitasking and Organization
- Medical Terminology
- Flexible Schedule
- Insurance Billing
- Patient Registration
- Telephone Etiquette
- Attention to Detail
- Time Management
- Multitasking
- Healthcare Systems Navigation
- Excellent Communication
- Patient Confidentiality and Data Security
Timeline
Patient Access Representative
Optum
03.2022 - Current
Deb's Snack Shack
Deb Dyer
04.2021 - 03.2022
Customer Service Representative
LL Bean
10.2020 - 02.2021
Medical Transcriptionist
REV
01.2018 - 03.2022
Assistant Store Manager
MC Wireless
01.2004 - 05.2006
No Degree - Social And Human Services
Beal College
High School Diploma -
Nokomis Regional High School