ASHLEY FISCHER
St. Petersburg
Summary
Professional with robust experience in operations management, prepared to drive efficiency and productivity. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Expertise in optimizing processes, resource allocation, and project coordination. Known for reliability, strategic thinking, and fostering positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Dr. TMS Therapy
07.2024 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
Office/Operations Manager
Medical Transport Services
02.2020 - 07.2024
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
- Improved communication within the team through regular meetings, fostering a collaborative work environment.
- Assisted with recruitment efforts by screening candidates, scheduling interviews, and managing the onboarding process for new hires.
- Implemented an efficient filing system, reducing document retrieval time and enhancing overall workflow.
- Streamlined office processes by implementing new management software and organizing staff training sessions.
- Managed data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Managed a fleet of multiple units with three person crews
- Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented policies that ensured compliance with industry regulations while promoting transparency in daily operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Oversaw facility maintenance tasks, ensuring a clean, safe, and productive working environment for all employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Patient Care Technician
BayCare Health System
05.2021 - 01.2022
- Performed all necessary and requested patient care procedures, including keeping rooms clean and neat, monitoring vital signs, and other fundamental care actions
- Worked in critical care setting
- Reduced stress for patients and families through effective communication and empathetic support.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Front Office Manager/Medical Assistant
St. John Clark Pain Treatment Center
06.2018 - 05.2021
- Took accurate measurements of the skeletal body Via X-ray films
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Referral Coordinator
Central Neurology
08.2014 - 08.2019
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Knowledge of NCV's and EMG's
- Knowledge of EEG's
- Knowledge of Autonomic testing
Medication Technician/Resident Aide
Emeritus
01.2014 - 06.2014
- Cared for residents' basic needs as well as hygienic routines
- Dispensing of medication at proper times
- Ordering and reordering medications, filing of paperwork and charts
- Kept contact between family members and doctors
- Scheduling appointments
Education
BS - Healthcare Management and informatics
St. Petersburg College
12-2024
AA - Healthcare
St. Petersburg College
12-2022
High School Diploma -
J.W. Mitchell High School
01.2009
Skills
- Medical Scheduling
- Medication Administration
- Transcription
- Physician Coding/Billing (CPT, ICD-9/ICD10)
- Prior Authorization/Insurance Verification
- Medical Terminology
- Anatomy and Physiology
- Microsoft Office
- HIPAA Compliance
- Multi-Line Phone System
- Adaptability and multi-tasking
- Process improvement
- Operations management
- Warehouse management
- Operational efficiency
- Employee supervision
- Scheduling and coordination
- Staff training and development
- Logistics coordination
- Logistics planning
- Budget administration
- Performance tracking
- Budget tracking
- Compliance monitoring
- Policy enforcement
Certification
- Basic Life Support (BLS), 03/01/24, 03/31/26
- Child Nutrition and Cooking, 04/01/23
- Diploma in Human Nutrition, 05/01/23
- Medical Assistant, 06/01/24
- Master Reiki Healther 01/05/22
Timeline
Assistant Operations Manager
Dr. TMS Therapy
07.2024 - Current
Patient Care Technician
BayCare Health System
05.2021 - 01.2022
Office/Operations Manager
Medical Transport Services
02.2020 - 07.2024
Front Office Manager/Medical Assistant
St. John Clark Pain Treatment Center
06.2018 - 05.2021
Referral Coordinator
Central Neurology
08.2014 - 08.2019
Medication Technician/Resident Aide
Emeritus
01.2014 - 06.2014
High School Diploma -
J.W. Mitchell High School
BS - Healthcare Management and informatics
St. Petersburg College
AA - Healthcare
St. Petersburg College
Similar Profiles
Taylor RobargeTaylor Robarge
Medical Assistant, Psychiatry at Dr. TMS TherapyMedical Assistant, Psychiatry at Dr. TMS Therapy
Taras Didenko MDTaras Didenko MD
Medical Director at Global Center for TMS TherapyMedical Director at Global Center for TMS Therapy
Kimberly BurkeKimberly Burke
TMS Technician at TMS TherapyTMS Technician at TMS Therapy