Ashley Fiscor
Burlington,NJ
Summary
Proven track record in enhancing patient care and streamlining healthcare processes, showcasing exceptional time management and computer skills. Expert in HIPAA compliance and customer service, significantly improving patient satisfaction and operational efficiency. Demonstrates a strong ability to resolve issues and maintain meticulous attention to detail in fast-paced environments.
Overview
12
12
years of professional experience
Work History
AR Resolution Associate
US Radiology
04.2023 - Current
- Managed denial work lists.
- Work to resolution to resolve patient accounts.
- Out reach to insurance companies to resolve patient accounts.
- Knowledge of electronic medical record systems which are used to resolve patient accounts.
NICU Unit Secretary
Virtua Healthcare
02.2022 - 03.2023
- Support staff to physicians and nurses within the unit.
- Handling front line unit work such as greeting patients, screening patients for floor access and answering unit phone calls from patients or other hospital departments.
- Ensured compliance with regulatory requirements through thorough documentation of patient information into electronic health record systems accurately according to established guidelines.
- Enhanced patient care by efficiently managing and organizing medical records, charts, and documents for easy access by healthcare professionals.
Billing Float
Larchmont Imaging
02.2021 - 02.2022
- Managed a high volume amount of customer and insurance phone calls daily.
- Contributed to smooth department work flow by handling paper work which included mail and lawyer requests.
- Handled payment processing from insurance companies and patient payments including setting up payment plans.
- Followed strict timelines for projects given by supervisors.
- Strengthened relationships with patients through active listening and effective communication skills.
Registrar
Larchmont Imaging
09.2020 - 02.2021
- Accurately registered patients for procedures which included running eligibility and accepting payments.
- Obtained referrals and authorizations prior to procedures being performed.
- Greeted every patient with personable approach and provided knowledgeable service.
Unit Secretary, Labor and Delivery
Capitol Health
04.2020 - 09.2020
- Support to physicians and nurses within the unit.
- Greeting and screening patients coming into the unit.
- Assisted with smooth workflow within the unit by preparing and handling proper paperwork.
Unit Secretary, Telemetry
Robert Wood Johnson Barnabas Health
08.2019 - 04.2020
- Support staff to physicians and nurses.
- Managed incoming calls from other units and directed to appropriate department or staff.
- Assisted in accurate unit workflow by preparing and handling all admission and discharge paperwork.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Medical Oncology Secretary
Robert Wood Johnson Barnabas Health
04.2019 - 04.2020
- Clerical support to office.
- Setting patients up for treatments which included scheduling,insurance eligibility,obtaining authorizations or referrals and obtaining physician orders.
- Scheduled routine appointments and conducted follow-up calls to clients.
- Working treatment denials,accepting payments and setting up payment plans.
- Answered multi-line phone system and directed to appropriate staff.
Judiciary Clerk 2
State Of New Jersey
09.2017 - 09.2018
- Clerical support for probation officers and judges which included preparing court documents and handling phone calls.
- Contributed to front line work such as checking clients in for appointments and assigning visitors to proper case workers.
Infusion Secretary
Robert Wood Johnson Barnabas Health
09.2012 - 01.2017
- Clerical support to office.
- Setting patients up for treatments which included scheduling,running eligibility,obtaining authorizations and referrals and obtaining physician orders.
- Front line office support which included greeting patients,checking in for appointments,accepting payments and setting up payment plans.
- Scheduled routine appointments and conducted follow-up calls to patients
Education
High School Diploma -
Florence Memorial High School
Florence, NJ06.2010
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Courteous and Professional
- Issue Resolution
- Patient Care
- HIPAA Compliance
Timeline
AR Resolution Associate
US Radiology
04.2023 - Current
NICU Unit Secretary
Virtua Healthcare
02.2022 - 03.2023
Billing Float
Larchmont Imaging
02.2021 - 02.2022
Registrar
Larchmont Imaging
09.2020 - 02.2021
Unit Secretary, Labor and Delivery
Capitol Health
04.2020 - 09.2020
Unit Secretary, Telemetry
Robert Wood Johnson Barnabas Health
08.2019 - 04.2020
Medical Oncology Secretary
Robert Wood Johnson Barnabas Health
04.2019 - 04.2020
Judiciary Clerk 2
State Of New Jersey
09.2017 - 09.2018
Infusion Secretary
Robert Wood Johnson Barnabas Health
09.2012 - 01.2017
High School Diploma -
Florence Memorial High School
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