Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Fitch

Ashley Fitch

Zanesville,OH

Summary

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.

Reliable and honest professional skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Russi Cleaning

Jennifer Russi
Zanesville, OH
09.2020 - 01.2021
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Customer Service Cashier

Tim Hortons
Zanesfield, OH
03.2014 - 05.2014
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.

Drive-Thru Cashier

Putnam Drive Thru
Zanesfield, OH
08.2007 - 10.2007
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Balanced cash drawer at beginning and close of shift.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.

Education

Certified Training - Customer Service

Sinclair Community College
Dayton, OH
07.2020

Human Resources Development

Zane State College
Zanesville, OH
03.2010

Tri-Valley High School
Dresden, OH
06.2001

Skills

  • Communication and Interpersonal Skills
  • Productivity and Time Management
  • Positive Team Player
  • Willingness to Learn
  • Flexible Schedule
  • Checklists and Recordkeeping
  • Surface Sanitizing
  • Adaptable and Flexible
  • Use of Chemical Cleaners
  • Lawncare and Landscaping

Certification

Certified in Customer Service through Sinclair college in Dayton Ohio

Timeline

Russi Cleaning

Jennifer Russi
09.2020 - 01.2021

Customer Service Cashier

Tim Hortons
03.2014 - 05.2014

Drive-Thru Cashier

Putnam Drive Thru
08.2007 - 10.2007

Certified Training - Customer Service

Sinclair Community College

Human Resources Development

Zane State College

Tri-Valley High School

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Ashley Fitch