Ashley Fleming
Red Lion,PA
Summary
Diligent program support professional well-versed in evaluating behavioral and physical needs of clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Dedicated Behavioral Health Tech professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Behavioral Health Technician
White Deer Run
York, PA
06.2022 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups and outings for clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Conducted client rounds to check on residents.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily reports to management.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Behavioral Health Technician
Swank Early Skills Development
Lancaster, PA
11.2021 - 05.2022
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily goal reports to management.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Transport Driver
Senior Life
York, PA
04.2019 - 11.2021
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Maintained high customer satisfaction by working quickly and accurately.
- Updated daily logs and customer paperwork with relevant details.
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Picked up our members and took them to and from home to doctors appointments and or the day program.
Quality Auditor
Syncreon
York, PA
04.2018 - 03.2019
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Compiled clinical research data into audit reports and shared with research teams and lead investigators.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Evaluated finished products and assigned grades based on factors such as color and texture.
Picker & Packer
Prologistix Staffing
York, PA
08.2017 - 04.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Home Health Aide
ComForCare Health Care
York, PA
04.2017 - 08.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Patient Care Taker
Self-employeed
York, PA
05.2016 - 04.2017
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Activities Coordinator
Shadowfax
York, PA
02.2016 - 05.2016
- Maintained individual child records, program records and completed various reports.
- Organized fundraising events to support department and raise money for future activities.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Planned and oversaw implementation of special activities and trips.
School Van Driver
F & S Transportation
Manchester, PA
08.2015 - 10.2015
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
Assistant Program Manager
Shadowfax
York, PA
11.2014 - 08.2015
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Identified risks and developed mitigation plans.
- Facilitated programming by coordinating resources and deliverables between departments.
- Verified accuracy of program laws and compliance with FCC rules and regulations.
- Oversaw staff schedules and assignments to handle programming demands.
- Monitored programming schedules, conformance to guidelines and quality.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
School Van Driver
F&S Transportation
Manchester, PA
08.2012 - 11.2014
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Created and enforced bus rules and kept expectations posted.
- Monitored bus heating, lighting and ventilation systems.
- Drove bus along assigned route, picking up students.
- Recorded bus route and made notes for substitute drivers.
Telemarketer
Benevolent Group Lmt
York, PA
04.2009 - 07.2012
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded contact information of customers and potential customers in internal database.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Completed daily and weekly sales reporting using assigned tools.
Customer Service Representative
Hanover Direct
York, PA
10.2004 - 04.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Penn Foster High School
Scranton, PA09.2014
Skills
- Team Meetings
- Best Practices and Standards
- Client Transportation
- Household Chores
- Crisis Resolution
- Mental Health Care
- Maintaining Safety Standards
- Activity Monitoring
- Patient Intervention
- Behavior Observation
- Continuous Quality Improvement (CQI)
- Adaptability and Flexibility
- Supporting Daily Living Needs
- Excellent Customer Service Skills
- Behavioral Health
- Documenting Behaviors
- HIPAA Requirements
Timeline
Behavioral Health Technician
White Deer Run
06.2022 - Current
Behavioral Health Technician
Swank Early Skills Development
11.2021 - 05.2022
Transport Driver
Senior Life
04.2019 - 11.2021
Quality Auditor
Syncreon
04.2018 - 03.2019
Picker & Packer
Prologistix Staffing
08.2017 - 04.2018
Home Health Aide
ComForCare Health Care
04.2017 - 08.2017
Patient Care Taker
Self-employeed
05.2016 - 04.2017
Activities Coordinator
Shadowfax
02.2016 - 05.2016
School Van Driver
F & S Transportation
08.2015 - 10.2015
Assistant Program Manager
Shadowfax
11.2014 - 08.2015
School Van Driver
F&S Transportation
08.2012 - 11.2014
Telemarketer
Benevolent Group Lmt
04.2009 - 07.2012
Customer Service Representative
Hanover Direct
10.2004 - 04.2009
High School Diploma -
Penn Foster High School
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