Chris Doermann
Fairfax,VA
Summary
Possessing a proven career blending people and technology, with both customer support and software proficiency. Team player with 9 years in a help desk role and routing incoming issues to the correct resource. Strong organizational skills as demonstrated by working on multiple projects simultaneously, tracking multiple concurrent outstanding issues, and pushing them to completion. 9 years of experience with databases, achieving the Oracle Certified SQL Expert certification.
Overview
14
14
years of professional experience
Work History
Software Engineer
Collins Aerospace
Sterling, VA
01.2020 - 12.2021
- Software development and bug fixes for the Instructor Operator Station (IOS), simulation software used by the Navy to train operators of the E-2D Advanced Hawkeye aircraft
- Performed code reviews and testing to ensure accuracy of modifications made
- Received distinction in September, 2020 for third highest productivity of program comprised of over 20 individuals
Software Tester
Northrop Grumman
Huntsville, AL
03.2019 - 12.2019
- Ensured quarterly patch integrity through testing of Counter-Rocket, Artillery, and Mortar (C-RAM) software
- Traveled to classified testing site in Yuma, AZ to provide live support for C-RAM test events
Software Support
Northrop Grumman
Chantilly/McLean, VA
09.2007 - 02.2019
- Provided support for multiple software systems used by Department of Defense customers: WebOTF (One Touch Financial), WebFDW (Financial Document Workflow), TPS (Travel Pay System), EDMS (Electronic Document Management System), and CEDMS (Corporate Electronic Document Management System)
- Interacted with customers to process service and troubleshooting requests
- Performed monitoring of software components and ensured system availability and functionality
- Performed database information retrieval and modification through SQL
- Performed testing to ensure modifications operated as intended
- Recipient of the Northrop Grumman STAR Award in March, 2014 for outstanding support during a system upgrade which secured the continuation of the TPS contract for an additional 3 years
Education
Bachelor of Science - Computer Science
George Mason University
Fairfax, VA05.2007
Skills
- Proficient communication, with 9 years of experience serving Department of Defense customers and receipt of the Toastmasters Advanced Communicator Bronze distinction, received by giving 20 speeches
- 12 years of software system support which included the use of Microsoft Outlook, Word, and Excel
- Event planning, with 5 years of experience planning events for the young adult singles group of Centreville Baptist Church
- High level of attention to detail, with multiple years of experience finding software defects and writing software code
Timeline
Software Engineer
Collins Aerospace
01.2020 - 12.2021
Software Tester
Northrop Grumman
03.2019 - 12.2019
Software Support
Northrop Grumman
09.2007 - 02.2019
Bachelor of Science - Computer Science
George Mason University
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