Ashley Fletcher
Los Angeles,CA
Summary
Dependable professional with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Key Leader
Cotton On Kids
Glendale
05.2025 - Current
- Communicated daily with management to ensure successful operations.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Assisted customers with locating and securing desired products.
- Demonstrated advanced product knowledge to solve customer issues.
- Maintained product knowledge through training sessions and store resources.
- Managed a team of client service representatives by providing training, guidance, and support.
Merchandise Lead
Garage Clothing
Topanga
09.2021 - 05.2025
- Develop and execute plans/strategies to optimize workflow and product knowledge.
- Coach back of house personnel to improve work performance and productivity.
- Update team on up-coming product trends and campaigns for upcoming floor-sets and visual restructuring.
- Support back of house personnel in daily tasks and provide help on larger projects.
Intern
Warner Brothers Studios
Burbank
05.2022 - 02.2023
- Educate guests on the process of media production: movies, shows, music, and more.
- Create new and fun ways of communicating with guests during their time at the studio.
- Assist in various studio departments when needed and requested.
- Build connections with clients involving the studio.
- Knowledge about Warner Brothers Studios, and information about the current projects the studio is working on.
- Provide in-depth storytelling to engage audiences during tours.
Freelance Media Consultant
Ms. Bee's Bow-tiques
Santa Clarita
06.2020 - 12.2021
- Adapted design concepts to different social media formats.
- Brainstorm and create social media posts to promote products to followers and target audiences.
- Developed strategies to increase followers and engagement on social media platforms.
- Monitored and responded to customer comments and inquiries on social media in a timely manner.
Marketing Assistant
The Soraya
Northridge
10.2019 - 05.2020
- Created high-quality content for social media channels, resulting in an increase in engagement.
- Interact with social media followers and engagement.
- Conducted market and competitor research to identify trends and opportunities for growth.
- Created and maintained a database of talent for marketing campaigns.
- Collect and create press files on talent to compile for marketing campaigns.
Education
Master of Arts - Mass Communication
California State University, Northridge
Northridge12-2024
Bachelor of Arts - Communication Studies
California State University, Northridge
Northridge, CA05-2021
Skills
- Social media management
- Content creation
- Audience engagement
- Team collaboration
- Customer service
- Detailed research
- Media production
- Public speaking and presenting
References
References available upon request.
Timeline
Key Leader
Cotton On Kids
05.2025 - Current
Intern
Warner Brothers Studios
05.2022 - 02.2023
Merchandise Lead
Garage Clothing
09.2021 - 05.2025
Freelance Media Consultant
Ms. Bee's Bow-tiques
06.2020 - 12.2021
Marketing Assistant
The Soraya
10.2019 - 05.2020
Master of Arts - Mass Communication
California State University, Northridge
Bachelor of Arts - Communication Studies
California State University, Northridge
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