Ashley Fleury
Delray Beach,FL
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success. Overall objective is to acknowledge, enhance, and gain confidence in aptitudes and develop and understanding of the aspects of business. Also, to acquire employment in which strengths will be used to reach a company's goal.
Overview
7
7
years of professional experience
Work History
Claims Specialist
Nation Safe Drivers
03.2022 - 05.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
Customer Service Representative
Comcast
07.2020 - 07.2022
- Promotes and sells services then enters and confirms sales
- Promotes Comcast products and services and makes recommendations that meet customer needs
- Maintains composure in stressful situations and manages or diffuses angry/upset customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Teleperformance USA
12.2018 - 06.2020
- Accomplishments
- Receive inbound customer calls
- To achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints
- Maintain customer requirements and contribute to the overall improvement of campaigns/accounts
- Achieve call handling targets and standards
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
12.2017 - 03.2018
- Accomplishments
- Established and build positive relationships with guests to ensure satisfaction and sales
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
- Work as a team with Management and fellow Associates
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Panera Bread
02.2017 - 12.2017
- Accomplishments
- Established and build positive relationships with guests to ensure satisfaction and sales
- Performed operational activities such as stocking, prep and sanitation
- Work as a team with Management and fellow Associates
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Burgerfi
10.2016 - 01.2017
- Accomplishments
- Performing cleaning duties such as sweeping, mopping, and wiping down counters
- Wraps menu items such as burgers, dogs, salads, sides and desserts for serving or takeout
- Perform other related duties as assigned by the Burgermeister or manager-on-duty.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Quantum Community High School
Boynton Beach, FL05.2018
Skills
- Problem solving (4 years)
- Customer Service (4 years)
- Customer Care
- Call Center
- CSR
- Writing Skills
- Organizational Skills
- Cashiering
- Medical terminology (Less than 1 year)
- Front Desk
- Languages
- English - Expert
- Certifications and Licenses
- Class D Security License
- Present
- Assessments
- Call center customer service — Proficient
- June 2022
- Demonstrating customer service skills in a call center setting
- Full results: Proficient
- Customer focus & orientation — Proficient
- December 2021
- Responding to customer situations with sensitivity
- Retail customer service — Proficient
- May 2022
- Responding to customer situations in a retail setting
- Customer service — Proficient
- Identifying and resolving common customer issues
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- SKILLS
- Adobe Photoshop CC
- Childcare
- Reading & Writing
- Basic Arithmetic
- Communication
- Problem solving
- Active Listening
- Social Skills
- Project Requirements
- Team Meetings
- Policy Requirements and Eligibility
- Documentation Review
- Microsoft Excel
- Past Due Balance Management
- Automated Information System Software
- Complex Coverage Issues
- Policy and Procedure Explanations
- Policy Reinstatement Approvals
- Electronics Knowledge
- Payment and Investigation Escalations
- Estimate Preparation
- Social Perceptiveness
- Critical Thinking
- Time Management
- Writing
- Word Processing Software
- Data Entry Software
- Complex Problem-Solving
- Claim Processing System Software
- Microsoft Office
- Speaking
- Persuasion
- Negotiation
- Promotions Programs
- Information Updates
- Service-Orientation
- Claims
- Reading Comprehension
- Electronic Authorization Processing
- Special Handling
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Specialist
Nation Safe Drivers
03.2022 - 05.2023
Customer Service Representative
Comcast
07.2020 - 07.2022
Customer Service Representative
Teleperformance USA
12.2018 - 06.2020
Cashier
Walmart
12.2017 - 03.2018
Cashier
Panera Bread
02.2017 - 12.2017
Cashier
Burgerfi
10.2016 - 01.2017
High School Diploma -
Quantum Community High School