Ashley Fligiel
Smithfield,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant
Family Medical Care Of Smithfield
05.2017 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient satisfaction with compassionate bedside manner and effective communication skills.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
- Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
- Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
- Expedited processing of lab results by collecting specimens promptly and accurately following proper protocols.
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
- Boosted immunization rates within the practice population by administering vaccinations according to established guidelines and schedules.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Customer Service Manager
Autec Manufacturing
08.2015 - 11.2017
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
No Degree - Medical Assisting
Simi Valley Adult School And Career Institute
Simi Valley, CA12.2015
High School Diploma -
Royal High School
Simi Valley, CA06.2001
Skills
- HIPAA Compliance
- Medical Terminology
- Electronic Health Records
- Patient Documentation
- Patient Scheduling
- Specimens Collection and Processing
- Vital Sign Monitoring
- Phlebotomy
- Simple Dressings
- Prioritizing Stat Orders
Timeline
Certified Medical Assistant
Family Medical Care Of Smithfield
05.2017 - Current
Customer Service Manager
Autec Manufacturing
08.2015 - 11.2017
No Degree - Medical Assisting
Simi Valley Adult School And Career Institute
High School Diploma -
Royal High School
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