Ashley Flores
Arlington,TX
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. I am able to contribute to team projects while demonstrating individual leadership and success in data entry, management and administrative support. I am enthusiastic and eager to contribute to team success through hard work, while paying attention to detail and excellent organizational skills. Clear understanding of task given to me. Highly motivated to learn, grow and excel in any task. Lastly I history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Personal Assistant
Pelican Medical
Frisco , Texas
07.2020 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Picked up and dropped off clients at airport.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Transported children to and from school, activities and appointments.
- Coordinated and planned vacations for family.
- Displayed absolute discretion at handling confidential information.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Planned business and social itineraries by managing personal calendar using [Software].
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Internship Student
Sixty And Better
Fort Worth, TX
08.2021 - 12.2021
- Sorted and organized files, spreadsheets and reports.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Analyzed problems, identified solutions and made decisions.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
- Collaborated in professional team to solve workflow issues.
- Restocked office supplies and retrieved files for staff.
- Achieved management recognition by designing and implementing special project during internship.
- Upheld office schedule and calendar to coordinate workflow and meetings.
Membership Supervisor
Park House (Members Only Private Club)
Highland Park , TX
01.2019 - 10.2021
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Improved productivity of customer service team by leading training initiatives and revamping schedules, reducing overtime [Number]%.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Issued tickets to customers and collected payment and fees for desired services.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Membership Sales Representative
The Gents Place
Southlake, TX
01.2018 - 12.2018
- Exceeded established sales goals and increased client retention.
- Maximized business potential by providing excellent customer service and ensuring [Number]% client retention.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Serviced existing accounts on regular basis to maximize revenue.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prospected new sales leads from directories, referrals and partners.
- Locked in customer business with persuasive negotiation skills.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Set up appointments with potential and current customers to promote new products and services.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Proactively managed client correspondence and recorded tracking and communications.
Host
Olive Garden Restaurant
Arlingon , TX
06.2015 - 08.2017
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Recorded available tables after seating each party using specialized seating software.
- Assisted managers with quickly resolving service- and food-related issues.
- Answered customer questions about hours, seating and menu information.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Informed servers of newly seated parties for speedy service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Associate of Arts -
Cisco College
Cisco, TX 08.2017 - 05.2019
Bachelors - Social Work
The University of Texas At Arlington
Arlington, TX 08.2020 - 12.2021
Skills
Bilingual
Accomplishments
- Managed high-profile clients' personal and professional schedules.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Service - Managed high turn-over rate while maintaining quality service.
Timeline
Internship Student
Sixty And Better
08.2021 - 12.2021
Bachelors - Social Work
The University of Texas At Arlington
08.2020 - 12.2021
Personal Assistant
Pelican Medical
07.2020 - Current
Membership Supervisor
Park House (Members Only Private Club)
01.2019 - 10.2021
Membership Sales Representative
The Gents Place
01.2018 - 12.2018
Associate of Arts -
Cisco College
08.2017 - 05.2019
Host
Olive Garden Restaurant
06.2015 - 08.2017
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