Ashley Flores

Performed account on-boarding with enterprise-level customers, ensuring strong adoption and ongoing engagement. Collaborated with sales and technical support teams to resolve client issues and identify new revenue opportunities.

· Proactively maintained high customer satisfaction through comprehensive engagement and communications strategy and quick resolution of issues with Technical Support team; achieved 87% satisfaction.

· Trusted as subject matter expert providing guidance on product enhancements, platform use cases and collaboration efforts with partners.

· Developed tools, processes, and best practices to ensure customers realize the greatest possible value from InfoSum.

· Informed product and service sales opportunities by relaying customer insights to sales and product teams; which contributed to an additional $500k in revenue.

· Improved user experience providing expert customer insight to product management and marketing on improvement and innovation opportunities.

• Prepared sales presentations for clients showing success and credibility of Canon Digital solutions.
• Managed, supervised and controlled execution of contracts.
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Boosted sales numbers with proactive account servicing and diligent relationship-building.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Utilized customer feedback to inform changes and improvements to customer success plans.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
• Championed innovative solutions that empowered customers to optimize their use of the product or service effectively.

Provided pharmaceutical and political vertical-specific collateral, best practices, use cases, industry research, and trends for North America Sales team. Trained sales team on all research platforms and reporting methods utilized. Maintained weekly research-based strategic communications.

• Delivered 232+ Demand-Side Platform and Data Management Platform proposals, generating $24+ million in potential business.
• Led the development of creative proposals that showcased the company''s unique value proposition, winning new business opportunities.
• Streamlined internal processes by identifying inefficiencies and implementing improvements for increased productivity.
• Collaborated with cross-functional teams to develop innovative solutions for complex client problems.
• Maintained deep technical background knowledge in the platform parameters in order to facilitate authoritative communications with customers and internal stakeholders.
• Lead cross-team collaboration on incremental revenue opportunities totaling over $1.5 million in revenue.