Ashley Flores
Torrington,CT
Summary
Bilingual professional Dedicated with extensive experience in direct support roles within healthcare and youth services. Provides emotional support and guidance, facilitating group activities while maintaining a safe environment. Skilled in documentation and communication, ensuring client well-being and adherence to care protocols.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Youth Staff Member
North American Family Institute
Litchfield, Connecticut
11.2025 - Current
- Provided emotional support and guidance to youths in difficult situations.
- Facilitated group discussions and workshops, promoting engagement and personal growth among youths.
- Employed a calm and positive demeanor while interacting with youth in group settings.
- Enforced rules to teach good manners and maintain a safe environment.
- Balanced schedules to promote optimal rest, play and educational periods.
- Documented child progress, reporting extreme changes in behavior.
- Maintained detailed records of daily observations, documenting activities, meals, and medications for each child.
- Assisted with meals, snacks, and bedtime routines for the children.
- Performed light housekeeping duties, ensuring dormitory areas were clean and organized for children's comfort.
PCA
SVNA home assistance
Salisbury, Connecticut
04.2023 - 04.2025
- Delivered personal care assistance to elderly and disabled individuals in their homes, ensuring dignity and comfort during bathing, dressing, grooming, transferring, toileting, and feeding.
- Assisted clients with medication management by reminding them to take medications on time.
- Maintained patient safety by applying appropriate lifting techniques during mobility assistance.
- Turned and repositioned bedridden patients to prevent bedsores.
- Accompanied clients to medical appointments to ensure their needs were met.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Assisted with patient admissions, discharges and transfers.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Home Aide
Charter Oak Home Care
Torrington, CT
10.2022 - 01.2024
- Provided personal care services such as bathing, dressing, grooming and toileting.
- Assisted with activities of daily living such as shopping for groceries and running errands.
- Coordinated errands, including grocery shopping and procurement of household items, to support clients' daily needs.
- Engaged clients in conversation and games to provide companionship and emotional support.
- Executed light housekeeping tasks, including laundry, dishes, and vacuuming, to maintain a comfortable living environment.
- Performed light housekeeping and organization to maintain a safe and clean environment.
PCA
The Key senior care
Litchfield, Connecticut
03.2020 - 03.2023
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Supported clients in medication management by providing timely reminders for prescribed medications.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Transported clients safely and on time to ensure timely access to appointments and activities.
- Responded promptly to emergency situations according to established protocols.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Maintained accurate records of client care services provided on a daily basis.
- Coordinated household duties, including grocery shopping and running errands, to enhance clients' independence and daily living.
Sales Associate
EBLENS OUTLET
Torrington, Connecticut
09.2019 - 10.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Processed credit card transactions accurately, ensuring customer satisfaction and security.
- Performed cashier duties such as accepting payments, issuing receipts and counting money
- Answered incoming telephone calls to provide store, products and services information.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged stockroom shelves by size, color, and style to enhance product accessibility and streamline inventory management.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Torrington High School
Torrington, Connecticut06-2018
Skills
- Youth engagement strategies
- Behavior management
- Youth advocacy
- Safety protocols
- Nutritional guidance
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Organizational skills
- Bilingual in English and Spanish
- Conflict resolution
- Customer service
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Certification
- first aid kit
- CPR
Timeline
Youth Staff Member
North American Family Institute
11.2025 - Current
PCA
SVNA home assistance
04.2023 - 04.2025
Home Aide
Charter Oak Home Care
10.2022 - 01.2024
PCA
The Key senior care
03.2020 - 03.2023
Sales Associate
EBLENS OUTLET
09.2019 - 10.2020
High School Diploma -
Torrington High School