ASHLEY FLORIO
Brooklyn
Summary
Reliable and detail-oriented professional with over five years of experience in customer-facing roles, including luxury retail, caregiving, and client services. Proven track record of exceeding goals, mastering brand standards, and fostering lasting relationships. Seeking opportunities where I can grow, take initiative, and contribute meaningfully to a dedicated team.
Overview
10
10
years of professional experience
Work History
Brand & Sales Assistant
Wilderness Floral NY (Brooklyn Flea)
05.2025 - Current
- Enhanced customer experience by engaging them with compelling brand narratives.
- Arranged crochet products strategically to boost visual appeal and attract customers.
- Streamlined booth setup, reducing preparation time for efficient market operations.
- Facilitated transactions while providing exceptional customer service and support.
- Monitored inventory to ensure popular products remained in stock and accessible.
Caregiver
Public Partnerships LLC (PPL)
08.2024 - Current
- Ensured client safety and comfort during transportation to appointments.
- Enhanced client health by preparing meals that met dietary requirements.
- Facilitated mobility for clients, preventing injuries and ensuring comfort.
- Promoted independence by maintaining a clean and organized environment.
- Built trust and well-being through compassionate and attentive caregiving.
Concierge
Louis Vuitton Flagship (Contracted)
09.2023 - 11.2025
- Created exceptional first impressions through warm client engagement upon arrival.
- Optimized service efficiency by managing appointments and supporting client relations teams.
- Enhanced client experiences with detailed information on products and in-store services.
- Cultivated a luxurious environment with hospitality offerings and comfortable seating arrangements.
- Maintained an organized reception area, meeting flagship visual presentation standards.
- Ensured smooth client transitions through effective communication with Advisors and Management.
Client Advisor
Gucci (Contracted)
10.2024 - 12.2024
- Enhanced client satisfaction by managing luxury support services and engagement.
- Drove repeat sales through strengthened relationships and loyalty initiatives.
- Ensured timely repairs and updates, boosting client confidence in services.
- Advised clients on product care and styling to elevate brand experience.
- Resolved customer complaints efficiently, showcasing strong problem-solving capabilities.
Client Advisor
Zimmermann
01.2023 - 09.2023
- Boosted sales through strong client relationships and personalized networking efforts.
- Enhanced service quality by training new team members on brand standards.
- Achieved revenue growth by exceeding sales targets through strategic upselling techniques.
- Maintained operational efficiency by managing inventory and enhancing visual appeal.
- Increased client satisfaction by curating styling sessions for special occasions.
Sales Associate
Theory Flagship
07.2021 - 10.2022
- Enhanced customer loyalty through tailored consultations and strong client relationships.
- Utilized Tulip app to improve client engagement in fast-paced settings.
- Boosted collection sales by providing effective styling support and personalized recommendations.
- Ensured client satisfaction by managing alterations for precise fit and comfort.
- Resolved client issues promptly, maintaining high-quality shopping experiences.
Key Holder & Client Advisor
Petite Studios
06.2020 - 09.2021
- Achieved sales targets through effective visual merchandising and stock management.
- Increased repeat clientele by providing personalized styling sessions to clients.
- Enhanced customer satisfaction by delivering tailored service to every visitor.
- Built trust through accurate payment processing and seamless transaction management.
- Streamlined stockroom organization, improving efficiency of showroom operations.
Operations / Color Author Associate (Contracted)
Amazon
07.2018 - 07.2019
- Ensured color accuracy in product images for consistent e-commerce listings.
- Enhanced product presentation by adjusting lighting, backgrounds, and props effectively.
- Maintained wrinkle-free garments by steaming clothes prior to photography sessions.
- Collaborated with photographers and retouchers for high-quality raw images.
- Minimized post-production adjustments through effective color calibration during photoshoots.
- Streamlined studio operations by managing equipment functionality and organization.
Director of Sales and Business Development
Brooklyn Bleu
05.2016 - 01.2018
- Increased revenue by executing sales strategies at Artists & Fleas and events.
- Enhanced brand visibility by managing key client and vendor relationships effectively.
- Optimized sales opportunities through planning seamless in-person events and experiences.
- Expanded customer base by identifying strategic collaborations and new business opportunities.
- Delivered exceptional customer service, fostering memorable shopping experiences and repeat business.
- Leveraged sales data analysis to optimize inventory for events and trends.
Education
Francis Lewis H.S
Queens, NY08.2015
Associate of Arts -
Borough of Manhattan Community College
New York (City), NY06-2018
Skills
- Team collaboration
- Customer engagement
- Empathy
- Creative problem-solving
- Product knowledge
- Networking
- Customer retention
- Data analysis
- Conflict management
- Microsoft Offices
- POS Systems
- Customer Service
- Time Management
- Attention to Detail
- Point of sale operation
- Product merchandising
- Task prioritization
Timeline
Brand & Sales Assistant
Wilderness Floral NY (Brooklyn Flea)
05.2025 - Current
Client Advisor
Gucci (Contracted)
10.2024 - 12.2024
Caregiver
Public Partnerships LLC (PPL)
08.2024 - Current
Concierge
Louis Vuitton Flagship (Contracted)
09.2023 - 11.2025
Client Advisor
Zimmermann
01.2023 - 09.2023
Sales Associate
Theory Flagship
07.2021 - 10.2022
Key Holder & Client Advisor
Petite Studios
06.2020 - 09.2021
Operations / Color Author Associate (Contracted)
Amazon
07.2018 - 07.2019
Director of Sales and Business Development
Brooklyn Bleu
05.2016 - 01.2018
Francis Lewis H.S
Associate of Arts -
Borough of Manhattan Community College