Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Ashley Floyd

Lake Charles,LA

Summary

Dynamic hospitality professional with extensive experience at Golden Nugget, excelling in sanitation standards and customer assistance. Proven ability to enhance guest satisfaction through exceptional service and effective team collaboration. Skilled in training new hires and maintaining a clean environment, ensuring compliance with food safety regulations while fostering strong relationships.

Overview

7
7
years of professional experience

Work History

Heavy Duty Steward

Golden Nugget
02.2025 - Current
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
  • Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
  • Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Receptionist

Navarre GMC
03.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Sack Thrower

Port of Lake Charles
05.2018 - 10.2023
  • Maintained accurate records of completed tasks, material usage, and equipment maintenance for future reference and reporting purposes.
  • Achieved optimal production efficiency by consistently maintaining proper throwing techniques and adhering to safety guidelines.
  • Exhibited excellent hand-eye coordination skills while accurately throwing various objects at high speeds, ensuring maximum precision and minimal errors.
  • Showcased strong attention to detail when visually inspecting each piece produced before packaging them for shipment or storage purposes accordingly.
  • Improved workflow by regularly collaborating with team members to optimize production processes and maintain a clean work environment.
  • Prioritized safety measures while performing tasks to minimize risk factors for both personal injury and property damage on the job site.
  • Ensured compliance with all relevant industry regulations and company policies during daily tasks, including proper disposal of hazardous materials when required.

Laborer Helper

Apache Industrial Services
11.2019 - 03.2023
  • Enhanced project efficiency by assisting skilled laborers in various construction tasks.
  • Operated hand tools and power equipment safely, reducing risk of injury or damage to property during construction projects.
  • Promoted effective communication among team members by relaying vital information between supervisors and workers.
  • Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
  • Addressed unexpected challenges proactively during the construction process, enabling prompt resolution of issues before impacting deadlines.
  • Expedited project progress with efficient loading, unloading, and transportation of construction materials.
  • Aided in the assembly of scaffolding and other temporary structures, facilitating safe access to elevated work areas.
  • Participated in regular training sessions to maintain up-to-date knowledge on industry best practices and safety regulations.
  • Facilitated smooth operations on-site by performing routine maintenance on tools and equipment ensuring their optimal functionality.
  • Ensured timely delivery of materials and equipment, streamlining workflow and minimizing downtime.
  • Reduced workplace accidents through strict adherence to safety protocols and guidelines.
  • Unloaded and stored construction materials.

Education

Basic Edu.

Washington Marion
Lake Charles, LA
05.2005

Skills

  • Cleaning
  • Dishwashing
  • Food safety
  • Basic housekeeping
  • New hire training
  • Sanitation standards
  • Hospitality
  • Chemical handling
  • Chemicals handling
  • Supply restocking
  • Customer assistance
  • Relationship building

Timeline

Heavy Duty Steward

Golden Nugget
02.2025 - Current

Receptionist

Navarre GMC
03.2024 - Current

Laborer Helper

Apache Industrial Services
11.2019 - 03.2023

Sack Thrower

Port of Lake Charles
05.2018 - 10.2023

Basic Edu.

Washington Marion

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Ashley Floyd