ASHLEY FONSECA
Mobile,AL
Summary
Proactive and friendly fulfillment specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a Consumer Small Business Operations Analyst role where I can utilize my experience to add immediate value to this organization.
Overview
3
3
years of professional experience
Work History
Employee/Universal Fulfillment Specialist
BankUnited, N.A
07.2021 - Current
- Ensured compliance with all relevant regulations, minimizing legal risks associated with noncompliance.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to Client Care Center operations.
- Supported cross-functional teams in meeting project deadlines by effectively prioritizing tasks based on overall business objectives.
- Coordinated cross-functional teams for efficient collaboration and task delegation, resulting in timely project completions.
- Streamlined procedure implementation by identifying and addressing inefficiencies in existing processes.
Client Care Representative II
BankUnited N.A.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Solicit sales of new or additional services or products
- Answer customers' questions, and provide information on procedures or policies
- Explain products or services and prices, and answer questions from customers
- Directed calls to internal departments, routing to best qualified personnel to respond to each caller's needs.
Financial Specialist II
BankUnited N.A.
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Cash checks for customers
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Contact prospective customers to present information and explain available services.
Receptionist
L.A. Fitness
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Routed incoming mail and messages to relevant personnel without delay
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Directed incoming calls to internal personnel and departments, routing to best qualified entity to respond to callers' needs.
Education
Associate of Arts - Business
Broward College
High School Diploma -
Mater Academy
Skills
- Customer Relations
- Time Management
- Spanish and English
- Positive
- Process Improvements
- Understanding Customer Needs
- Team Collaboration
Timeline
Employee/Universal Fulfillment Specialist
BankUnited, N.A
07.2021 - Current
Client Care Representative II
BankUnited N.A.
Financial Specialist II
BankUnited N.A.
Receptionist
L.A. Fitness
Associate of Arts - Business
Broward College
High School Diploma -
Mater Academy
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