Ashley Ford
Charleston,SC
Summary
Solutions-oriented Mental Health Counselor successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering 9 year background implementing effective treatment plans and providing exceptional care for children, adolescents, and adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients. Certified in HIV/AIDS, Mental Health, and Substance Abuse Counseling.
Overview
8
8
years of professional experience
Work History
Medical Case Manager
Right Path Behavioral Health
10.2020 - 02.2024
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Trained new staff in proper techniques, care standards, operational procedures, and safety protocols.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Conducted regular follow-ups with patients post-discharge, reducing instances of relapse or further complications.
- Maintained detailed documentation on each case, ensuring accuracy and compliance with legal requirements.
- Educated patients on self-care techniques, promoting independence in managing their medical conditions.
- Participated in professional growth programs to support special education improvement efforts.
- Participated in professional development opportunities focused on emerging trends and best practices in medical case management, ensuring continuous improvement of services provided to patients.
PrEp Navigator
River Region Human Services Inc.
06.2018 - 10.2020
- Provided comprehensive case management services to persons living with HIV/AIDS
- Provided mobile testing to multiple counties within Florida
- Completed 500/501 training requirements
- Worked closely with the Ryan White program
- Conducted pre and post HIV testing and counseling using HIV point of care testing kits
- Maintained accurate and necessary records of client testing encounters in online and paper EMR systems
- Provided risk reduction counseling and outside referrals if necessary, such as referrals for PrEP/PEP, 3MV, HIV-specialty care, primary care, and STI treatment
- Ensured accurate and timely documentation of the program in accordance with CDC guidelines.
- Maintain confidentiality of all test results and ensure communication of test results to patients in a timely manner
- Maintain safe, secure, and healthy work environment by establishing and following standards and procedures
- Update job knowledge by participating in educational opportunities
- Provide PrEP adherence education and counseling
- Develop, maintain, and timely document files for clients in the PrEP program
- Work closely with Prevention staff and others to identify potential PrEP clients
- Manage and track all current and past PrEP inquiries and referrals
- Conduct intake with PrEP Program participants and accurately maintain PrEP tracker.
- Provide and document ongoing follow-up care for all participants in PCC’s PrEP Program including scheduling PrEP clients’ follow up appointments & reminders.
- Collect data, maintain program records, and submit reports in a timely manner.
- Work closely with pharmacies to ensure access to medications and review of monthly refill analysis
- Strategize marketing for PrEP including incentive marketing and documentation
- Order and maintain all PrEP supplies
- Attend offsite testing & outreach events as needed
- Attend all required DHEC trainings
- Other Duties as assigned
Substance Abuse Counselor
River Region Human Services Inc.
05.2016 - 06.2018
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
Education
Master of Arts - Mental Health Counseling
Capella University
Minneapolis, MN 09.2022
Bachelor of Arts - Psychology
Valdosta State University
Valdosta, GA05.2016
Skills
- Case Documentation
- Clinical assessment
- Care Coordination
- Quality Improvement
- Motivational Interviewing
- Cultural Competency
- Clinical Documentation
- Mental health counseling
- Assessing needs
- Family Support
- Follow-up care
Timeline
Medical Case Manager
Right Path Behavioral Health
10.2020 - 02.2024
PrEp Navigator
River Region Human Services Inc.
06.2018 - 10.2020
Substance Abuse Counselor
River Region Human Services Inc.
05.2016 - 06.2018
Master of Arts - Mental Health Counseling
Capella University
Bachelor of Arts - Psychology
Valdosta State University
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