Ashley Forney
Hutchinson,KS
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Successful at matching employees with roles for maximum performance. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experience supervising multiple teams of employees while planning and maintaining work schedules, updating procedures and policies, performing customer service activities, account managing, and processing payroll duties.
Overview
14
14
years of professional experience
Work History
Operations Manager
Ennovar At WSU
01.2021 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the organization.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Retail Store Manager
Sprint / T-Mobile
10.2019 - 01.2021
- Maintained operational standards to ensure inventory revenue and a good environment for customers
- Exercised basic judgment in identifying and implementing solutions to customer concerns
- Mentored team members to enhance professional development and accountability in the workplace.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
ACCOUNT EXPERT
T-Mobile
03.2016 - 10.2019
- Worked with other team members to create a positive customer experience
- Exercised basic judgment in identifying and implementing solutions to customer concerns
- Tracked customer service cases and updated service software with customer information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Won Top Trainee and Top Performer 6 months in a row along with over 12 other top performer awards.
- Received several kudos from customers writing in about the exceptional customer service I gave.
Account Executive
Portfolio Recovery Associates
08.2009 - 03.2016
- Worked with other team members towards achieving a monthly quota.
- Trained to comply with FDCPA and other federal, state, and local consumer protection laws.
- Advised customers of strategies to help consolidate and repay debt
Education
HUTCHINSON HIGH SCHOOL
BBA - Management Information Systems
Wichita State University
Wichita, KS2025
Associate of Arts - Surgical Technology
Hutchinson Community College
Hutchinson, KS2014
Skills
- Retail Management & Sales
- Account Management
- Customer Service
- Scheduling
- Mentoring
- Payroll Processing
- Database Maintenance
- Staff Training
Timeline
Operations Manager
Ennovar At WSU
01.2021 - Current
Retail Store Manager
Sprint / T-Mobile
10.2019 - 01.2021
ACCOUNT EXPERT
T-Mobile
03.2016 - 10.2019
Account Executive
Portfolio Recovery Associates
08.2009 - 03.2016
HUTCHINSON HIGH SCHOOL
BBA - Management Information Systems
Wichita State University
Associate of Arts - Surgical Technology
Hutchinson Community College
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