Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ashley Forster

Ashley Forster

Practice Manager
Waller,USA

Summary

Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Practice Manager III

HCA Physician Services
01.2022 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Supervised team of 36 office personnel and 9 providers.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Created and implemented organizational policies and procedures.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Consulted with healthcare professionals on business decisions.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.

Clinical Supervisor

HCA Physician Services Group
07.2011 - 01.2022
  • Implement new policies and educate staff on changes.
  • Assessed patients, determined needs and managed care.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Monitored, analyzed and corrected staff performance and worked with clinical staff to create plans to improve workflow.
  • Motivated and supervised 16 medical assistants and triage RN in delivering quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Supervised clinical operations and administrative functions.
  • Participates in professional development activities to keep current with health care trends and practices.
  • Maintains strict confidentiality.
  • Practice and adhere to "Code of Conduct" philosophy and "Mission and Value Statement"
  • Monitors and controls clinical expenditures to remain within budget.
  • Helps fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all clinical areas, as well as billing, insurance, fee schedules, credit/collections, purchasing, and space planning.

Lead Clinical Medical Assistant

Laura Davidson, MD, PA
04.2009 - 07.2021
  • Promoted office efficiency and helping patients with diverse needs.
  • Trained and oriented all clinical staff to proper procedure and protocol to ensure quality patient care and services.
  • Maintained medical supply inventory.
  • Served as liaison between clinic and external agencies.
  • Maintains strictest confidentiality.
  • Trained new hires in EMR proficiency.
  • Integral to office in transition from private practice to becoming part of my current employer.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Assisted physician with all aspects of care including examinations, procedures, lab ordering, triaging calls and notification of results.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Education

Medical Assisting - Medical Assisting

Westwood College
Houston, TX
08.2007

Skills

  • Policy and Program Development
  • Process Implementation
  • Clinical Quality Program Standards
  • Employee Issue Resolution
  • Strategic Planning
  • Electronic Health Records
  • Staff Management
  • Strategic Consulting
  • File And Record Management
  • Practice management
  • Workflow management
  • Staff management
  • Schedule management
  • Policy and procedure development
  • Electronic health records

Timeline

Practice Manager III

HCA Physician Services
01.2022 - Current

Clinical Supervisor

HCA Physician Services Group
07.2011 - 01.2022

Lead Clinical Medical Assistant

Laura Davidson, MD, PA
04.2009 - 07.2021

Medical Assisting - Medical Assisting

Westwood College

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