Ashley Fox
Tooele,UT
Summary
Client-focused Inside Sales Manager leading large-scale product launches and promotions. Excels at optimizing customer service via team training and support. Successful in setting and meeting long-term goals through sales enhancements.
Overview
11
11
years of professional experience
Work History
Account Manager, Inside Sales
Healthcare Compliance Pros
01.2024 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Oversaw contract negotiations, ensuring mutually beneficial terms were agreed upon between the company and clients.
Compliance Advisor
Healthcare Compliance Pros
03.2022 - 01.2024
- Maintained up-to-date knowledge of applicable laws and regulations, ensuring accurate guidance for clients.
- Conducted regular reviews of existing controls, identifying opportunities for enhancement or realignment with changing business needs.
- Supported and trained customers on compliance-related issues.
Receptionist
Mountain West Medical Center
12.2021 - 02.2022
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards according to HIPAA.
- Confirmed appointments, transferred messages, and updated client records.
- Kept reception area clean and neat to give patients positive first impression.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Regulatory Affairs/ R&D Associate
Basic Research
01.2020 - 07.2021
- Reviewed in-house and retail websites, SEO scripting, social media content, influencer posts/videos, commercial scripts, training materials, call center scripts, emails, blog articles, giveaway terms and conditions, product packaging for accuracy and compliance with FTC/FDA regulations
- Provided cross-functional support with legal, and customer experience teams regarding the documentation adverse reactions of consumers
- Reviewed substantiation claims analysis and claims bullets for discrepancies
- Managed extensive ingredient documentation
- Created ‘Raw Material Qualification’ sheets based on ingredient information packets sent from suppliers
- Managed the EndNote library for all substantiation articles
- Verified substantiation binders index was complete, accurate and compiled correctly.
Reception/Order Management Specialist
Basic Research
04.2019 - 01.2020
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
Quality Assurance Analyst
Basic Research
05.2017 - 01.2020
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Customer Service Representative
Speedco
07.2013 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Tooele High School
Tooele, Ut05.2013
Skills
- Objection handling
- Strategic Prospecting
- Client acquisition
- Account planning
- CRM proficiency
- Social selling
- Customer Relationship Building
- Client Support
- Cross-Functional Collaboration
- Time Management
- Attention to Detail
- Database Management
References
- Chandler Bell, Former Supervisor, (801) 726-4762
- Jake Yates, Team Member, (801) 556-1222
- Jeremy Winn, Supervisor, (801) 386-6476
Timeline
Account Manager, Inside Sales
Healthcare Compliance Pros
01.2024 - Current
Compliance Advisor
Healthcare Compliance Pros
03.2022 - 01.2024
Receptionist
Mountain West Medical Center
12.2021 - 02.2022
Regulatory Affairs/ R&D Associate
Basic Research
01.2020 - 07.2021
Reception/Order Management Specialist
Basic Research
04.2019 - 01.2020
Quality Assurance Analyst
Basic Research
05.2017 - 01.2020
Customer Service Representative
Speedco
07.2013 - 05.2017
High School Diploma -
Tooele High School
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