Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Fox

Toms River

Summary

Results-driven leader with ten years of experience in high-volume, customer-facing management roles, successfully overseeing teams of up to 30 employees. Proven ability to build and motivate high-perming service teams, streamline operations, and consistently deliver exceptional customer experiences. Eager to leverage extensive background in problem-solving and client relations to excel in a dedicated Customer Service position.

Overview

14
14
years of professional experience

Work History

Shift Manager

California Cold Co.
10.2023 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Director of Dining Services

Unidine at Venetian Care and Rehabilitation
05.2016 - 11.2019
  • Managed staff of 35
  • Created Weekly Schedules
  • Conducted weekly and monthly sanitation audits
  • Ensured budgets within department
  • Met with patients weekly to ensure meals were up to their needs
  • Oversee kitchen and made sure proper procedures were followed in absence of Chef
  • Delegated tasks among staff
  • Fixed issues within the department
  • Managed Inventory
  • Conducted monthly meetings with residents to discuss menu
  • Managed all HR related issues.
  • Conducted interviews
  • New hire and termination needs
  • Met expectations of Administrator
  • Maintained relationships with vendors

General Manager

Chipotle Mexican Grill
09.2014 - 07.2016
  • Ran each shift making sure labor expectations were met.
  • Inventory count and food ordering.
  • In charge of making sure the front of the restaurant was well maintained.
  • Trained new hires.

Apprentice

04.2013 - 09.2014
  • Oversaw entire restaurant when General Manager was not present.
  • Managed a team of over thirty crew members and three managers.
  • Managed restaurant budgets.
  • Proper cash handling.
  • Audits.
  • Created weekly schedules.
  • Hiring and terminations.
  • Lead individual and group interviews.
  • Conducted new hire orientations.
  • Created development plans for managers in training.
  • Customer Service.
  • Daily cleanliness of overall restaurant.
  • Worked 50+ hours per week.

Garde Manger

The Palace
09.2011 - 02.2012
  • Prepared Passed hors d'oeuvre's for large weddings.
  • Prepared all cold dishes for events.
  • Ran live salad and dessert stations for weddings and corporate events.
  • Worked with pastry for a significant amount of time.
  • Helped run a New Jersey Restaurant Association event.
  • Worked 40+ hours per week.

Education

Bachelors - Professional Studies Culinary Arts Management

The Culinary Institute of America

AOS - Culinary Arts

The Culinary Institute of America

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Bishop George Ahr High School
Edison, NJ

Skills

  • Operations management
  • Employee training
  • Team building
  • Team development
  • Verbal and written communication
  • Documentation and reporting
  • Hiring and recruiting

Timeline

Shift Manager

California Cold Co.
10.2023 - Current

Director of Dining Services

Unidine at Venetian Care and Rehabilitation
05.2016 - 11.2019

General Manager

Chipotle Mexican Grill
09.2014 - 07.2016

Apprentice

04.2013 - 09.2014

Garde Manger

The Palace
09.2011 - 02.2012

AOS - Culinary Arts

The Culinary Institute of America

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Bishop George Ahr High School

Bachelors - Professional Studies Culinary Arts Management

The Culinary Institute of America

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