Ashley Francis
7046 US HWY 280 E
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at HMGMA, showcasing strong attention to detail and teamwork. Excelled in waste reduction, contributing to significant cost savings, and adeptly managed high-volume customer interactions with empathy. Leveraged cross-training capabilities and a continuous improvement mindset to drive organizational growth.
Overview
7
7
years of professional experience
Work History
Paint Production
HMGMA
11.2024 - Current
- Inspect cars for missing processes to ensure there will be no leakage or defects later in the paint department.
- Improved print production efficiency by streamlining workflow processes and implementing quality control measures.
- Contributed to team projects as an effective collaborator by sharing ideas and providing constructive feedback on proposed designs or process improvements.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Customer Service / Production
Edible Arragements
09.2021 - 11.2024
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
Deli/Bakery Manager
Kroger
10.2017 - 01.2020
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
Education
Culinary Arts - Pastry Arts
Virgina College
Savannah, Ga 02.2017
GED -
Richard Arnold
Savannah, Ga 12.2006
Skills
- Organizational growth
- Cross-training capabilities
- Safety protocols adherence
- Continuous improvement mindset
- Deadline management
- Strong attention to detail
- Waste reduction
- Teamwork
- Time management
- Multitasking Abilities
- Self motivation
Timeline
Paint Production
HMGMA
11.2024 - Current
Customer Service / Production
Edible Arragements
09.2021 - 11.2024
Deli/Bakery Manager
Kroger
10.2017 - 01.2020
Culinary Arts - Pastry Arts
Virgina College
GED -
Richard Arnold
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