Ashley Francois
Marble Falls,Texas
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate, conflict resolution and reconciliation. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Papa John's Pizza
Menifee, CA
09.2007 - 03.2024
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Complied with all health and safety regulations while performing job duties.
- Verified that all coupons were valid prior to processing them into the system.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Licensed Massage Therapist
Chiropractor office & Spa
Torrance, CA
05.2010 - 03.2014
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Participated in team meetings with other therapists in order to discuss clinical issues related to patient care.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
- Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
- Cleaned and sterilized equipment before each use according to established protocols.
- Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
- Managed front desk operations such as scheduling appointments, checking out patients or answering phone calls.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Advised customers on products used during the massage such as creams or essential oils designed for relaxation purposes.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Performed a variety of massage modalities, including Swedish, deep tissue, and sports massage, to address client health concerns.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
In-Home Nanny
Worked for 3 families
Canyon Lake, CA
05.2007 - 10.2009
- Assisted with homework completion and monitored progress towards academic goals.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Promoted healthy eating habits by introducing nutritious snacks throughout the day.
- Transported children to school, appointments, extracurricular activities, and outings.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Read books aloud to promote language development skills and imagination growth.
- Provided comfort when needed through hugs or words of encouragement.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
- Collaborated with parents to establish and adjust behavior management strategies.
- Negotiated conflicts among children, teaching problem-solving and communication skills.
- Managed daily schedules for multiple children, ensuring timely attendance at school and extracurricular activities.
Party Coordinator
Brunswick Bowling Alley
Murrieta, CA
05.2006 - 07.2007
- Resolved any issues that arose during the course of the event in a professional manner while maintaining good client relations.
- Developed detailed event plans and timelines to ensure parties ran smoothly.
- Worked within tight deadlines while managing multiple tasks simultaneously in order to deliver quality results every time.
- Communicated regularly with clients before, during and after events to address any questions or concerns they may have had about our services.
- Oversaw all aspects of setup and teardown of parties to ensure everything was done in a timely manner.
- Organized and coordinated party supplies, decorations, catering, entertainment, and other services for events.
- Monitored inventory levels of supplies needed for upcoming events so that orders could be placed in time to meet deadlines.
Education
Licensed Massage Therapist - Massage Therapy
Marinello School of Beauty - Hemet
Hemet, CA05-2010
High School Diploma -
Paloma Valley High School
Menifee, CA06-2008
Skills
- Guest Services
- Payment Collection
- Customer Complaint Resolution
- Merchandise Restocking
- Cash Handling
- Telephone management
- Positive and professional
Affiliations
- Manage farm animals, and chores
- Cook, clean and organize a household of six
- Volunteer as a Client Advocate at the Pregnancy and Life Center
- Attend weekly bible studies
Certification
- Licensed massage therapist in California 2010
- Sweetish, deep tissue, sports, lymphatic drainage, plantar fasciitis, certifications
- Certificate in Conflict resolution, Client resolutions, Client greeting and handling
Timeline
Licensed Massage Therapist
Chiropractor office & Spa
05.2010 - 03.2014
Customer Service Cashier
Papa John's Pizza
09.2007 - 03.2024
In-Home Nanny
Worked for 3 families
05.2007 - 10.2009
Party Coordinator
Brunswick Bowling Alley
05.2006 - 07.2007
Licensed Massage Therapist - Massage Therapy
Marinello School of Beauty - Hemet
High School Diploma -
Paloma Valley High School
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