Ashley Fraser
Queens Village
Summary
Detail-oriented Quality Assurance Specialist with several years of experience in interpreting and implementing quality standards while investigating customer complaints and non-conformance issues. Strong problem-solving and analytical skills enhance efficiency in quality assurance processes, driving improvements in business operations.
Overview
9
9
years of professional experience
Work History
Zone Specialist 365
Whole Foods Market
Fort Greene
11.2025 - Current
- After my promotion to becoming a supervisor I learned various tasks, as well as, how to balance two departments. For example, I've learned Cash Office, I understand how to use the Seller Central website for E-com, and I became someone who helped boost morale and UPH in E-com for my store.
In-Store Shopper
Whole Foods Market
Fort Greene
08.2022 - Current
- Amazon and Whole Foods merged which created the 'E-commerce' team and I decided to stay on the team and switch locations. I'm still doing the same work I was doing with Amazon which is shopping for grocery items and bagging them. Occasionally if it's slow I'll help out in Customer Service on the register.
Organizer
Rockaway Development & Revitalization Corporation
Far Rockaway
07.2023 - 08.2023
- While working at this job I had to sort through files as well as help set up meetings between NYCHA tenants and our leadership. I had a lot of one on one moments to learn more about communicating with people on a more professional level.
Amazon Shopper
Prime Now LLC (Amazon)
WFM Chelsea
11.2019 - 08.2022
- This job ended on August 8, 2022 due to it merging with Whole Foods. I would shop for grocery items and bag them for the drivers to pick up and deliver to the customers.
Cashier
Century 21 Department Store
Rego Park
01.2018 - 02.2019
- I stayed on after the season ended but unfortunately had to give in my 2 weeks due to school.
Sales Associate
Century 21 Department Store
Rego Park
11.2017 - 01.2018
- I was hired for a seasonal position in the ladies department as a sales associate until the season was over and switched to cashier.
Education
High School Diploma -
Benjamin N. Cardozo High School
BaysideCUNY John Jay College of Criminal Justice
ManhattanSkills
- Customer Service
- Communication
- Teamwork
- Adaptability
- Time Management
- Ability to Work Under Pressure
- Leadership
- Public Speaking
- Listening
- Creativity
- Self-motivation
- Patience
Awards
Community Service
Languages
English
Timeline
Zone Specialist 365
Whole Foods Market
11.2025 - Current
Organizer
Rockaway Development & Revitalization Corporation
07.2023 - 08.2023
In-Store Shopper
Whole Foods Market
08.2022 - Current
Amazon Shopper
Prime Now LLC (Amazon)
11.2019 - 08.2022
Cashier
Century 21 Department Store
01.2018 - 02.2019
Sales Associate
Century 21 Department Store
11.2017 - 01.2018
High School Diploma -
Benjamin N. Cardozo High School
CUNY John Jay College of Criminal Justice