Ashley Frautnick
Certified Scrum Product Owner
Queen Creek,Arizona
Summary
Results-driven professional transitioning into Project Management, leveraging a unique blend of healthcare expertise, technical education, and certified Agile proficiency. Licensed Speech-Language Pathology Assistant with strong skills in communication, patient advocacy, and cross-functional coordination—critical components for effective project leadership. Dual certifications as a Scrum Master and Scrum Product Owner underscore a dedication to structured, people-centered outcomes, while ongoing studies in Information Technology Management reflect an unwavering commitment to professional growth. Poised to deliver impactful solutions by integrating diverse experiences and advanced methodologies in dynamic project environments.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Speech-Language Pathology Assistant
QC Speech Therapy
Phoenix, AZ
07.2021 - 11.2025
- Coordinated and executed individualized treatment plans for a caseload of 25 patients, managing timelines, progress benchmarks, and deliverables in alignment with clinical goals — mirroring core project management principles
- Collaborated cross-functionally with speech-language pathologists, physicians, educators, and family members to ensure seamless communication and continuity of care across all stakeholder groups
- Maintained detailed documentation and progress reports using electronic health record (EHR) systems, ensuring data accuracy, compliance, and timely reporting to supervising clinicians
- Identified barriers to patient progress and proposed adaptive intervention strategies, demonstrating strong problem-solving and risk mitigation skills
- Managed multiple patient cases simultaneously, prioritizing tasks and allocating time effectively to meet clinical deadlines and organizational standards
- Facilitated structured sessions with measurable goals, tracking outcomes and adjusting approaches based on data-driven results — reflecting Agile iterative methodology
- Served as a primary communication liaison between patients, caregivers, and the clinical team, translating complex clinical information into clear, actionable guidance
- Onboarded and oriented new team members to clinical workflows and documentation procedures, demonstrating informal leadership and process management capabilities
Coordinator
The Joint Chiropractic
Queen Creek, Arizona
07.2019 - 08.2021
- Managed daily clinic operations, patient scheduling, and staff coordination in a fast-paced, high-volume wellness environment
- Served as primary liaison between patients and chiropractic providers, ensuring clear communication and a seamless care experience
- Tracked and reported key performance metrics including membership growth, patient retention, and revenue targets to clinic leadership
- Trained and onboarded new front-office staff on clinic systems, operational procedures, and customer service standards
- Resolved patient escalations and billing inquiries with professionalism, applying strong problem-solving and conflict resolution skills
- Managed daily interactions with 100+ patients, gathering feedback and identifying service improvements that enhanced patient experience and reduced wait times.
Education
Bachelor of Science - IT Management
Western Governors University
Salt Lake City, UT12.2026
Certified Scrum Master - Automotive Technology
Scrum Alliance
Remote03.2026
Certified Scrum Product Owner -
Engineering University
Remote03.2026
Skills
Agile Project Lifecycle
Product vision and strategy
Product development
Product lifecycle management
Scrum Frameworks
Problem Solving
Work Flow Management
Technology Project Support
Communications
Teamwork and collaboration
Critical thinking
Project planning
Certification
Certified ScrumMaster
Accomplishments
- Earned dual Agile certifications (Scrum Master & Scrum Product Owner), demonstrating a proactive commitment to project management methodology and professional development
- Currently pursuing a Bachelor's/Associate's degree in Information Technology Management while maintaining professional responsibilities, reflecting strong time management and dedication to growth
Timeline
Certified ScrumMaster
03-2026
Certified Scrum Product Owner
03-2026
Speech-Language Pathology Assistant
QC Speech Therapy
07.2021 - 11.2025
Licensed Speech-Language Pathology Assistant
06-2021
Coordinator
The Joint Chiropractic
07.2019 - 08.2021
Bachelor of Science - IT Management
Western Governors University
Certified Scrum Master - Automotive Technology
Scrum Alliance
Certified Scrum Product Owner -
Engineering University