Ashley Frazier
Plymouth,IN
Summary
Goal-driven, reliable, and punctual Patient Financial Services Manager, possessing excellent work ethic. Strong presenter and communicator, able to lead a team effectively and productively in a fast pace and stressful environment, maximizing team productivity and improving processes. Experienced with inpatient claims submission, follow-up, and collections to a wide range of payers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Financial Services Manager
NeuroPyschiatric Hospitals
South Bend, Indiana
07.2018 - Current
- Maintained all responsibilities under Patient Account Representative title
- Lead patient accounts team of four. One member stationed off campus
- Participate in bi- weekly meetings with department heads to discuss department collections; accomplishments, issues, and propose solutions
- Complete company insurance renewals/ applications with Indiana and Michigan Medicaid
- Assisted in implementing new host system; master file user and provided on-site training for employees at the physical hospital
- Aided in merging legacy system with the new host system
- Regularly attend insurance seminars for continued gain of education and understanding
- Perform interviews when positions become available
- Conduct employee reviews and enforce employee disciplinary action when necessary
Patient Account Representative
NeuroPsychiatric Hospitals
South Bend, Indiana
08.2017 - 07.2018
- Complete daily office tasks such as reconcile daily census, create patient files, verify patient demographics, charge data entry, print and mail patient statements, deposit checks and cash
- Verify insurance eligibility, and fill in as insurance eligibility specialist when needed
- Review and submit daily claims
- Perform claim follow-up and collection for all insurance payers
- Flag returned claims and dealt with insufficient payments and denials
- Perform collections on patient responsibility balances
- Post and maintain all insurance and patient payments, as well as adjustments
Certified Nursing Assistant
Miller's Merry Manor
Plymouth, IN
05.2013 - 12.2017
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Assisted patients with activities of daily living
- Documented activities and recorded information in EMR system
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Used mobility devices and equipment to carefully and transport patients
- Preserved patient dignity and minimized discomfort
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
Certified Nursing Assistant
NeuroPsychiatric Hospitals
South Bend, IN
06.2016 - 08.2017
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Calmly de-escalated potentially dangerous situations, with patients that suffer from mental illness
- Conducted routine checks. Q15
- Obtained standard patient vitals, including blood pressure, blood sugar and heart rate
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Completed CPI training
Server
Olive Garden
Mishawaka, IN
07.2012 - 07.2013
- Operated POS terminals
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Restocked non-perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
Server- FOH Trainer
Texas Roadhouse
South Bend, Indiana
07.2011 - 07.2012
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Operated POS terminals to input orders, split bills and calculate totals
- Partnered with team members to efficiently serve food and beverages
- Recommended daily specials and desserts to guide patrons toward more profitable items
- Maintained table settings
Education
Bachelor of Science - Health Studies
Purdue University NorthWest
Westville, IN 2018
Associate of Science - Business Administration
Ancilla Domini College
Donaldson, IN2015
Skills
- Leadership skills
- Proficient in Microsoft Word, Excel, Quick Base, Outlook, MedHost, HCS Interactant, and SSI
- Medicare/Medicaid knowledgeable
- Well-versed in commercial insurance
- Project organization/ management
- System implementation
- Payment processing
- Claim submission
- Insurance collections, follow-up, and denial management
- Patient collections
Accomplishments
- Promoted within 12 months, for exceeding goals and leadership skills
- Awarded employee of month, November 2016, for perfect attendance and zero patient falls
Certification
- Certified Nursing Assistant, IN
Timeline
Patient Financial Services Manager
NeuroPyschiatric Hospitals
07.2018 - Current
Patient Account Representative
NeuroPsychiatric Hospitals
08.2017 - 07.2018
Certified Nursing Assistant
NeuroPsychiatric Hospitals
06.2016 - 08.2017
Certified Nursing Assistant
Miller's Merry Manor
05.2013 - 12.2017
Server
Olive Garden
07.2012 - 07.2013
Server- FOH Trainer
Texas Roadhouse
07.2011 - 07.2012
Bachelor of Science - Health Studies
Purdue University NorthWest
Associate of Science - Business Administration
Ancilla Domini College