Ashley Freeman
Linthicum Heights,MD
Summary
Dynamic Customer Service Manager with a proven track record at Foodlion, adept at resolving complaints and enhancing customer loyalty. Skilled in team leadership and training, I excel in problem-solving and decision-making, effectively reducing customer complaints through proactive solutions and fostering a collaborative environment. Proficient in Microsoft Office Suite.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Foodlion
10.2010 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Customer relations
- Excellent time management skills
- Decision-making
- Complaint resolution
- Team building and leadership
- Staff training
- Schedule management
- Training and coaching
- Employee scheduling
Timeline
Customer Service Manager
Foodlion
10.2010 - Current
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