Ashley Freitas
Plymouth,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service and multitasking abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Court Monitor
SkyZone Entertainment
Kingston, MA
09.2022 - 08.2023
- Monitored courts to ensure a safe and secure environment for all participants.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Enforced rules regarding behavior in order to maintain a safe environment.
WAITRESS/FOOD RUNNER
Shanty Rose
Plymouth, MA
05.2020 - 09.2020
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Escort customers to their tables
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Provide guests with information about local areas, including giving directions
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Stock service stations with items such as ice, napkins, or straws
- Remove trays and stack dishes for return to kitchen after meals are finished
- Determine where patients or patrons would like to eat their meals and help them get situated
- Total checks, present them to customers, and accept payment for services.
Education
Business Administration
Merrimack College
North Andover, MA05.2027
High School Diploma -
PLYMOUTH NORTH HIGH SCHOOL
06.2023
Skills
- Safety Awareness
- Motivation and Encouragement
- Safety Procedures and Protocols
- Friendly, Positive Attitude
- Problem Resolution
- Teamwork and Collaboration
- Floor Cleaning
- Customer Service
- Cash Handling
Awards
Honor Roll 4 Semesters
Extracurricular Activities
Plymouth North Junior Varsity Girls Basketball (Two Seasons)
References
References available upon request.
Timeline
Court Monitor
SkyZone Entertainment
09.2022 - 08.2023
WAITRESS/FOOD RUNNER
Shanty Rose
05.2020 - 09.2020
Business Administration
Merrimack College
High School Diploma -
PLYMOUTH NORTH HIGH SCHOOL