Ashley Frey
Stanwood,WA
Summary
Dynamic professional with a proven track record in customer relations and problem-solving, honed at Don’s Restaurant. Skilled in documentation management and team performance improvement, I excel in fast-paced environments, ensuring high-quality service and operational efficiency. Recognized for enhancing customer satisfaction through effective communication and proactive solutions.
Overview
14
14
years of professional experience
Work History
Home Essential Specialist
Self Employed Web
04.2023 - Current
- Supported the development and implementation of operational procedures.
- Participated in team meetings to provide insights on process improvements.
- Contributed to project coordination efforts, ensuring timely execution of tasks.
- Conducted research to gather relevant information for ongoing projects.
- Maintained accurate documentation of project activities and outcomes.
- Duties such as deep cleaning, move out cleaning, remodels, demo, landscaping, drywall, appliances.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Server/bartender
Don’s Restaurant
11.2023 - 03.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in food and beverage preparation, ensuring adherence to quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
North 48 Real Estate
Real Estate Broker
01.2017 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Manager/bartender
Mount Vernon Café and Lounge
01.2012 - 04.2018
- Supervised daily bar operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored junior bartenders on cocktail preparation and customer engagement techniques.
- Developed seasonal drink menus, incorporating local ingredients to enhance guest experiences.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve profitability.
Education
High School Diploma -
Skyline High School
Issaquah, WAReal Estate License -
Rockwell Institute For Real Estate
Bellevue, WashingtonSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Advanced communication
- Root-cause analysis
- Quality assessment
- Supply management
- Emergency response
- Coaching and mentoring
- Risk management
- Vendor relations
- Knowledge sharing
- Team performance improvement
- Maintenance and repair
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Organizational skills
- Team building
Timeline
Server/bartender
Don’s Restaurant
11.2023 - 03.2025
Home Essential Specialist
Self Employed Web
04.2023 - Current
North 48 Real Estate
Real Estate Broker
01.2017 - 04.2019
Manager/bartender
Mount Vernon Café and Lounge
01.2012 - 04.2018
High School Diploma -
Skyline High School
Real Estate License -
Rockwell Institute For Real Estate