Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Frey

Sherman Oaks,USA

Summary

Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, positive demeanor, and strong customer problem-solving abilities. Eager to expand my knowledge and career building skills, while being determined to maintain my loyalty and reliability to a brand.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

Southwest Airlines
11.2019 - Current
  • Assisted customers with ticket purchases, pricing, and customized scheduling of travel.
  • Utilized and quickly obtained knowledge of company software applications related to the job role.
  • Responsible for assisting customers in regard to lost baggage, documenting flight security information into system, and other related situations.
  • Regularly opened and closed baggage office where I was in charge of counting inventory, closing and resolving reports, and maintaining communication with concerned customers.


Event Host

Bubbles Magical Characters
08.2018 - 09.2019
  • Organized events for children, including birthday parties, volunteer work, and other special occasions.
  • Responsible for communicating with customers for information regarding services, prices, and scheduling.
  • Identified new creative concepts for growing company bookings.
  • Used my vehicle to transport decorations, costumes, and supplies to and from event site.
  • Assisted with setup, cleanup, and customer payments.

Dog Handler

Ken Neill Kennels
06.2017 - 01.2018
  • Maintained a clean and safe environment while caring for the animals.
  • Communicated with pet owners regarding their concerns/questions about the care of their animals.
  • Provided routine walks, play time, and bonds with animals during owner's absence.

Salesperson

Dead Sea Cosmetic Store
09.2016 - 04.2017
  • Managed inventory levels.
  • Recommended merchandise based on product knowledge and customer engagement.
  • Responsible for the opening and closing product demonstration booths, as well as keeping written records of sales earned.

Education

Real Estate Licensing Online Course -

First Tuesday
01.2017

High School Diploma - undefined

Prattville High School
Prattville, AL
05.2016

Skills

  • Customer service
  • Conflict mediation
  • Documentation and reporting
  • Event coordination
  • Problem-solving abilities
  • Good driving record

Timeline

Customer Care Representative

Southwest Airlines
11.2019 - Current

Event Host

Bubbles Magical Characters
08.2018 - 09.2019

Dog Handler

Ken Neill Kennels
06.2017 - 01.2018

Salesperson

Dead Sea Cosmetic Store
09.2016 - 04.2017

High School Diploma - undefined

Prattville High School

Real Estate Licensing Online Course -

First Tuesday

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Ashley Frey