Ashley Friedman
Green Brook,NJ
Summary
At Defiance Protocol, I excelled as a Chat Support Specialist, enhancing customer retention through superior service and expert navigation assistance. My proficiency in Network Security and exceptional patience significantly contributed to developing a supportive team environment and managing high-volume inquiries with unparalleled professionalism.
Encouraging team player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Chat Support Specialist
Defiance Protocol
02.2021 - 08.2022
- Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Delivered exceptional service quality with attentive communication skills
Education
MBA - Business Information Tech ┃Cyber Security
Virginia Tech
Blacksburg, VA05.2025
High School Diploma -
Watchung Hills Regional High School
Warren Township, NJ06.2021
Skills
- Patience and Tolerance
- Phishing Awareness
- Network protocols
- Advanced Formulas
- Excel Shortcuts
- Vulnerability Assessment
Timeline
Chat Support Specialist
Defiance Protocol
02.2021 - 08.2022
MBA - Business Information Tech ┃Cyber Security
Virginia Tech
High School Diploma -
Watchung Hills Regional High School