Ashley Fritz
Lee's Summit,MO
Summary
Customer Service Representative bringing strong oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Quality Assurance Inspector
Fike Corporation
09.2022 - Current
- Approves and Inspects in-process and supplier production by confirming specifications, conducting visual and measurement tests, communicating required adjustments to production supervisor.
- Returning products for re-work, and confirming re-work
- Generating reports such as MNCR/NCR that document the quality of materials used, inspecting any defects and discrepancies that might compromise operations.
- Kept detailed records of quality and imperfect products.
- Utilized Microsoft office and Salesforce database to assist with inspections, manufacturing, and measuring equipment.
- Inspects supplier/manufacturing parts for fit, form, function and accuracy and verified final product configuration met engineering specifications.
Formation Technician
Stryten Energy Manufacturing
03.2022 - 09.2022
- Assures correct Lead levels and conducts visual inspection for cosmetic defects
- Perform 1st article checks to meet all quality requirements and standards
- May make changes/offsets to lead volumes and pasting recipe to ensure proper weight will pass inspection
- Operate caster and perform visual and physical checks of lead molds for proper strength and is without defects.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on manufacturing equipment in the Tubular Department.
Machinist
Ultrax Aerospace
03.2019 - 03.2022
- Responsible for operating machine tools and equipment to build or repair precision tools using technical drawing and instructions
- Keep records of approved and defective units or final products
- Independently perform basic maintenance on equipment.
- Used CNC and manual equipment to perform both initial and final machining.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Obtained blueprints and support materials from suppliers and engineers.
Assembly Line Worker
General Motors
03.2016 - 09.2017
- Responsible for assembly, machining, quality checks, tool changes, and problems solving of manufacturing processes and equipment of 300+ vehicles a day.
- Using hand positioning, assist devices such as hoists, and power tools or other equipment
- This entails use of computerized equipment and activities to include machine resets, quality and utilizing standardized work instructions
- Perform bench, floor or conveyor assembly work, involving standardized work elements.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Inspected and tested components, assemblies and power tools for proper functionality.
Rural Carrier Associate
United States Post Office
10.2015 - 06.2016
- Sorts, delivers and collects mail on a given rural/suburban route from a vehicle
- Loads and unloads containers of mail weighing 70 lbs.
- Max
- Interacts with customers on route, as needed, answering questions
- Writes up trip report for each shift
- Keep an eye on supplies inventories and ensures mail security at all times
- Delivers letters, documents, and parcels to businesses and homes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
Shift Manager/Cashier
Aldi Inc
11.2010 - 05.2015
- Handling customer complaints and questions.
- Delegate lunches and breaks and tell which associates are doing what tasks for their shift.
- Assist in scheduling for work weeks to come
- Conducting daily inspections according to strict procedures
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Customer Service Associate
Sam's Wholesale Club
08.2007 - 08.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Executes excellent sales floor merchandising and selling.
- Responded to customer requests for products, services and company information.
Customer Service Cashier
Gordmans Department Store
02.2005 - 03.2008
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Art - General Studies
Metropolitan Community College
Kansas City, MO05.2019
Certificate-CIMM - Computer Integrated Machining And Manufacturing
Metropolitan Community College - Kansas City
Kansas City, MO05.2019
Certificate-Mill - Mill
Metropolitan Community College - Kansas City
Kansas City, MO05.2019
Certificate-Lathe - Lathe
Metropolitan Community College - Kansas City
Kansas City, MO12.2018
Skills
- TECHNICAL SKILLS
- Calculate dimensions or tolerances using instruments such as micrometers, Vernier calipers, Metrology Casting Material, CMM, Optical Comparator, Multimeter device, Accu Gage
- Complete quality control inspections, record necessary data and paperwork to determine if product is pass or fail
- Align and secure holding fixtures and cutting tools
- Monitor feed and speed of machines during machining process
- Maintain machine tools in proper operational condition, perform basic machine maintenance
- Check work pieces to ensure that are properly lubricated, inspect functions to determine accuracy and defects Perform electrical tests and record results/data
- Study sample parts, blueprints, drawings, or engineering information to determine methods or sequences of operations needed to fabricate products
- Minor Calibration of tooling, check pressure gauges with test fixture/assembly
- Attention to detail
- Document Preparation
- Issue Resolution
- Work Planning and Prioritization
- Customer Rapport
- Records and test data auditing
- Non-conformance reporting
- Blueprint reading
- Database Management
Timeline
Quality Assurance Inspector
Fike Corporation
09.2022 - Current
Formation Technician
Stryten Energy Manufacturing
03.2022 - 09.2022
Machinist
Ultrax Aerospace
03.2019 - 03.2022
Assembly Line Worker
General Motors
03.2016 - 09.2017
Rural Carrier Associate
United States Post Office
10.2015 - 06.2016
Shift Manager/Cashier
Aldi Inc
11.2010 - 05.2015
Customer Service Associate
Sam's Wholesale Club
08.2007 - 08.2010
Customer Service Cashier
Gordmans Department Store
02.2005 - 03.2008
Associate of Art - General Studies
Metropolitan Community College
Certificate-CIMM - Computer Integrated Machining And Manufacturing
Metropolitan Community College - Kansas City
Certificate-Mill - Mill
Metropolitan Community College - Kansas City
Certificate-Lathe - Lathe
Metropolitan Community College - Kansas City
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