Ashley Frizzelle
Raleigh,NC
Summary
Achieved over $350,000 in sales at Avalara, exceeding targets by 106% through expert CRM management and a goal-oriented mindset. Demonstrated exceptional customer relationship building and problem-solving skills, significantly enhancing client satisfaction and sales growth.
Overview
12
12
years of professional experience
Work History
Sales Development Representative
Avalara
11.2022 - Current
- Generated 350,000 in closed sales in 2023, and finished the year at 106% year to date.
- 50 calls per day , 50 e-mails per day, and at least 30-45 minutes of talk time.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Achieved and exceeded monthly and annual sales targets.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Kept team members motivated during challenging periods by celebrating small wins, acknowledging individual achievements, and fostering camaraderie among colleagues.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Salesforce , Outreach , Zoominfo , Gong
Recruiter
ManpowerGroup
06.2022 - 11.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Managed 2 big accounts John Deere & XPO.
- Managed about 9-15 positions at a time
- Conducted 3-5 interviews per day
- Salesforce , Bullhorn , Doc-u-sign
Branch Banker
PNC
05.2021 - 06.2022
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
- Championed customer retention efforts, addressing concerns promptly and effectively resolving issues.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
- Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
- Conducted 25-30 calls per day
Administrative Office Specialist
Robert Half Technology
08.2018 - 05.2021
- Processed incoming and outgoing mail and packages according to established procedures.
- Boosted efficiency by creating comprehensive procedural manuals outlining daily tasks and responsibilities for administrative staff.
- Expedited daily mail distribution to appropriate departments by sorting incoming correspondence efficiently upon receipt.
- Reduced errors in data entry by implementing thorough quality control measures before submitting information into the company database.
- Facilitated successful events by coordinating logistics such as venue selection, catering arrangements, and attendee registration processes.
- Managed inventory levels to ensure adequate office supplies were always available while minimizing costs through strategic purchasing decisions.
- Assisted in employee onboarding processes by preparing new hire paperwork, conducting orientations sessions, and ensuring all required documents were submitted promptly for HR review.
- Enhanced team productivity by coordinating schedules, managing travel arrangements, and organizing meetings for staff members.
- Ensured smooth office transitions during relocations through meticulous planning involving furniture moves, equipment setups, and utility transfers.
- Maintained accurate financial records by reconciling invoices, processing payments, and generating expense reports.
- Coordinated servicing of technology and secured company devices.
- Maintained associate employee files and supported HR requirements.
- Collaborated with cross-functional teams to complete special projects on time and within budget constraints.
- Processed incoming mail, answered phones and greeted and assisted visitors.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Managed 3 executive calendars
- Assisted 12 IT recruiters with any onboarding request for their new hires.
- Salesforce , Docusign , Adobe , Word , PowerPoint , Workday
Assistant Manager
Tropical Smoothie Cafe
04.2012 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Lead Retail Sales Associate
T-Mobile
01.2016 - 08.2018
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to store.
- Streamlined store operations for better efficiency through regular inventory checks and merchandise organization.
- Contributed to team success by consistently meeting or exceeding individual sales goals.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets from theft or damage.
Education
Associate of Arts - Business Administration
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Leesville Road High School
Raleigh, NC06.2007
Skills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Objection handling
- CRM Management
- Problem-Solving
- Multitasking
Timeline
Sales Development Representative
Avalara
11.2022 - Current
Recruiter
ManpowerGroup
06.2022 - 11.2022
Branch Banker
PNC
05.2021 - 06.2022
Administrative Office Specialist
Robert Half Technology
08.2018 - 05.2021
Lead Retail Sales Associate
T-Mobile
01.2016 - 08.2018
Assistant Manager
Tropical Smoothie Cafe
04.2012 - 09.2020
Associate of Arts - Business Administration
Wake Technical Community College
High School Diploma -
Leesville Road High School