Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Frymark

Owasso,OK

Summary

Resourceful Customer Service Technician known for productivity and efficient task completion. Possess specialized skills in technical troubleshooting, customer issue resolution, and workflow management. Excel in communication, problem-solving, and adaptability, ensuring high-quality service delivery in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Technician

Hogan Assessments
Tulsa, OK
08.2022 - Current
  • Assessed customer needs and provided appropriate solutions in a timely manner.
  • Ensured all customer inquiries were answered promptly with a high level of accuracy.
  • Resolved technical issues by providing step-by-step instructions over the phone or through remote access tools.
  • Contributed to creating materials, maintaining accounts, and providing requested information for Clients, distributors, and participants using various systems.
  • Assisted customers with technical issues related to products or services.

Cashier

Dillard’s
Bartlesville, OK
08.2021 - 08.2022
  • Developed strong skills in interpersonal communication
  • Gained experience in a diverse work environment

Substitute Teacher

Collinsville Public Schools
Collinsville, OK
01.2021 - 05.2021
  • Fulfilled short-term and long-term vacancies for all subjects in K-4th Grade.
  • Received positive feedback from all teachers.
  • Excelled at creating an engaging environment.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Monitored student progress throughout the day.

Server/Bartender

Louie’s Bar & Grill
10.2017 - 03.2020
  • Maximized customer satisfaction levels
  • Managed financial transactions utilizing a POS system
  • Utilized in-depth understanding of menus and beverages to successfully optimize revenue by driving targeted upselling initiatives.

Education

Bachelor of Science - Psychology -

Northeastern State University
Tahlequah, OK
07.2022

Skills

  • Researching
  • Analyzing
  • Problem-solving
  • Interpersonal skills
  • Positivity
  • Microsoft Office
  • CRM Software
  • Customer Empathy
  • Troubleshooting methods
  • De-Escalation Techniques
  • Effective Communication
  • Fast Learner

Certification

  • Virtual Hogan Assessment Certification

Timeline

Customer Service Technician

Hogan Assessments
08.2022 - Current

Cashier

Dillard’s
08.2021 - 08.2022

Substitute Teacher

Collinsville Public Schools
01.2021 - 05.2021

Server/Bartender

Louie’s Bar & Grill
10.2017 - 03.2020

Bachelor of Science - Psychology -

Northeastern State University

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Ashley Frymark