Ashley Fuertes-Pawai

• Follow all rules and regulations that company abides by especially those that are for FDA guidelines

•Safety is a priority when handling pharmaceutical drugs

•Inspect each vial of assigned drug/bag to ensure there’s no unwanted particulates are found

•Record each bag and what was found during inspection for quality assurance and to go into assembly without any issues indicated

•Also if scheduled to help other departments, cross trained is a must in order to keep the flow of production

• Organize each letters and flats within case that is assigned

• Maintain a clean area around and at the case to avoid accidents

• Check vehicles for any issues prior to loading mail and parcels

• Pay attention to details for each mail delivery point to ensure accuracy and avoid misdelivery

• Drive safely and be aware of surroundings to avoid accidents while driving/delivering

• Always communicate with supervisors/managers to provide updates of anything

• Prior to starting the line, must make sure that line clearance matches to equipment that is shown on paperwork.

• Be sure that each order is scanned accurately before handing it to the operator.

• Answer questions/concerns from the operators.

• Report any issues with Technical Lead, Supervisor and/or Manager.

• Have computer skills and multitasking skills to maneuver each order and other required documents for each shift.

• Keeping the Purple Promise-To help with each and every customer that needs assistance.

• Process claims of what was being filed loss or damage packages/items.

• Assist with phone calls from other agents or customers with any questions or concerns.

• Try to locate loss packages if of high value of what was placed onto the package.

● Patient Financial Services Department Representative

● Take incoming/outgoing calls from patients

● Help with billing issues and finding resolutions

● Assist insurance companies with claims that we sent or updating the information if necessary

● Take balance due

● Send financial application out when needed

● Ability to read Explanation of Benefits, apply the appropriate adjustments and send billing handoffs

● Assisted in helping customers check out with their items in the store and greet them as they come to the register.

● Answered any questions/concerns that a customer may have with what item they're looking for or direct them to the correct aisle.

● Monitor/ answer calls for each department or specific personnel/direct the calls to the appropriate department.

● Provided customer service when customers come in to return items.

● Once items are returned, I would restock the items for resale.

● Uphold an excellent standard of customer service for a better experience for the customer.