Ashley Fugate
Dayton,OH
Summary
Proven track record at Royal Oak Recycling, enhancing customer satisfaction and operational excellence through effective problem-solving and exceptional communication. Skilled in data interpretation and fostering teamwork. Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
National Accounts Associate
Royal Oak Recycling
07.2024 - Current
- Collaborated with internal teams to develop customized solutions for each national account, leading to increased customer satisfaction.
- Managed challenging client situations with professionalism and grace, maintaining the company''s reputation for exceptional customer service.
- Strengthened relationships with key clients by providing exceptional customer service and addressing their needs in a timely manner.
- Facilitated smooth communication between clients and internal departments, resolving any issues that arose promptly and professionally.
- Built relationships with customers and community to promote long term business growth.
General Manager
Royal Oak Recycling
01.2022 - 07.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Office Manager
Royal Oak Recycling
08.2020 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Sales Assistant
ALLIED Group
05.2013 - 08.2020
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
Education
Bachelor of Arts - Art History
Wright State University
Dayton, OH05.2021
Skills
Data Interpretation
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking
Reliability
Excellent Communication
Timeline
National Accounts Associate
Royal Oak Recycling
07.2024 - Current
General Manager
Royal Oak Recycling
01.2022 - 07.2024
Office Manager
Royal Oak Recycling
08.2020 - 01.2022
Sales Assistant
ALLIED Group
05.2013 - 08.2020
Bachelor of Arts - Art History
Wright State University
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