Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Fugon Pinto

College Student
King George,VA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience
2026
2026
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Server

Gogigo Korean Bbq
04.2024 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Training lead, Cashier

Chipotle
05.2023 - 04.2024
  • Championed diversity and inclusion initiatives within training content, fostering a more inclusive workplace culture that values different perspectives and experiences.
  • Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
  • Implemented robust evaluation metrics to measure individual progress and align training programs with business objectives effectively.
  • Introduced innovative teaching methods to optimize learning outcomes within diverse working environments.
  • Recruited, trained and mentored new instructors.
  • Oversaw day-to-day functions of training department.
  • Established and maintained quality control standards.

Sales Associate

TJ Maxx
10.2022 - 05.2023
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Cashier

Vinnys Italian Restaurant
10.2021 - 03.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor of Science - Anthropology, Latin American Studies

Virginia Commonwealth University
Richmond, Va
05-2027

Liberal Arts -

Germanna Community College
Locust Grove, Va

High School Diploma - undefined

King George High School
King George County, Va

Skills

  • Ability to work effectively in a team environment
  • Communication
  • Attention to detail
  • Conflict Resolution
  • Memory retention and Multitasking
  • Maintaining knowledge of current promotions
  • Opening and closing as scheduled (completing all cleaning and prep tasks assigned)
  • Provide accurate information to the public
  • Handle incoming and outgoing correspondence
  • Strong work ethic
  • Guest engagement
  • Team collaboration
  • Sales expertise

Certification

College board CLEP: Spanish Language Levels 1 and 2

Timeline

Server

Gogigo Korean Bbq
04.2024 - Current

Training lead, Cashier

Chipotle
05.2023 - 04.2024

Sales Associate

TJ Maxx
10.2022 - 05.2023

Cashier

Vinnys Italian Restaurant
10.2021 - 03.2022

High School Diploma - undefined

King George High School

Bachelor of Science - Anthropology, Latin American Studies

Virginia Commonwealth University

Liberal Arts -

Germanna Community College

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