Ashley Fulks
Summary
Hardworking Stower with 4 years of experience. Committed to performing quick and accurate visual inspections and inventory management. Skilled in quality assurance and using handheld barcode scanners. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Delta By Marriott
08.2023 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Inbound Stower
Amazon
12.2019 - 08.2023
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Enhanced team efficiency through consistent communication and collaboration with fellow stowers and supervisors.
- Reduced item retrieval time by maintaining an organized and easily navigable storage system.
- Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Expedited order processing times by swiftly moving received products from receiving docks to appropriate storage areas.
- Collaborated with quality control teams to identify damaged items, facilitating prompt returns or replacements when necessary.
Front Desk Receptionist
Serenity Rehab And Health
10.2018 - 08.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Housekeeping Room Attendant
HIlton Townplace Suites
06.2017 - 07.2018
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Front End Supervisor
Hometown Suite
04.2015 - 05.2017
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
Assistant Store Manager
Shell Gas Station
10.2013 - 04.2015
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Education
Office Management
03.2024
Brookland-Cayce Senior High School
Cayce, SC05.2004
Skills
- Guest Relations
- Cleaning Techniques
- Customer Service
- Teamwork
- Warehouse safety
- Equipment maintenance
- Attention to detail
- Barcode scanning
- Inventory management
- Word Processing
- Cash Control
- Inventory Control
Certification
Notary Public
Timeline
Housekeeper
Delta By Marriott
08.2023 - Current
Inbound Stower
Amazon
12.2019 - 08.2023
Front Desk Receptionist
Serenity Rehab And Health
10.2018 - 08.2019
Housekeeping Room Attendant
HIlton Townplace Suites
06.2017 - 07.2018
Front End Supervisor
Hometown Suite
04.2015 - 05.2017
Assistant Store Manager
Shell Gas Station
10.2013 - 04.2015
Office Management
Brookland-Cayce Senior High School