Ashley Fullen
Milwaukee,WI
Summary
Pragmatic Deputy Court Clerk versed in collaborating well with judges, lawyers, law enforcement, and the public to facilitate court functions. A talented individual with superior skills in working in both team-based and independent capacities. Dedicated professional with demonstrated strengths in customer service, comprehending routine reports, and procedures, and persevering with high-volume task loads. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. Having essential capabilities in leadership, communicating, and having a strong work ethic. A reliable employee seeking the administrative position. Offering excellent communication and good judgment.
Overview
11
11
years of professional experience
Work History
Deputy Court Clerk
Milwaukee County Courthouse
05.2023 - Current
- Followed court procedures and policies and complied with the legal requirements of different cases
- Reviewed incoming legal documents for accuracy and completeness before filing
- Confidently calls court case numbers for the record
- Hosted and facilitated remote court hearings for case-specific reasons
- Assisted judges during courtroom proceedings by providing necessary materials and documents
- Responded to inquiries from attorneys, judges, and the general public regarding court procedures
- Copied, printed and mailed court documents following proper procedures
- Facilitated acquisition of evidence exhibits such as money, drugs, or weapons, maintaining proper documentation and adhering to protocols
- Documented court proceedings and retained files for reference
- Provided time and location information of court appearances
- Coordinated court dockets and managed cases to be called
- Documented case information and coordinated payment arrangements for court fees
- Reviewed legal documents to verify adherence to laws and court policies
- Documented juror attendance and completed the swearing-in process
- Maintained court calendar by scheduling hearings, trials, and conferences
- Prepared legal documents such as legal bench warrants, orders of competency, and no-contact orders
- Assisted internal and external court personnel, independently handling numerous clerical tasks
- Enters information into CCAP, prints out requested documents, and generated reports and orders
- Operated standard office equipment like printers, copiers, and telephone systems
- Helped the public by directing visitors to the correct destination
- Performed general office duties such as file stamping proper documents, scanning, and responding timely to e-mails
- Filed important documents in an organized manner
- Scheduled court hearings for attorneys, judges, and defendants
- Collaborates well with other court personnel to ensure smooth workflow
- Entered data into CCAP accurately and efficiently
- Managing court calendars and arranging a well-scheduled calendar for the court.
Digital Court Reporter & Mentor
Milwaukee County Courthouse
06.2019 - 05.2023
- One of the first three digital court reporters in Milwaukee County
- Earned reputation for good attendance and hard work
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling
- Mentors new court reporters
- Aggregated and copied finalized documents for disbursement across interested parties
- Generated error-free transcripts with skilled capturing and proofreading
- Proficiently and confidently takes the record
- Completed continuous capturing and special requests such as reading back portions of testimony
- Noted conversations and activities in shorthand for later conversion to full text
- Identified participants by name to facilitate reporting
- Demonstrates skill in English grammar, spelling, composition and punctuation
- Ability to maintain a professional demeanor at all times and to establish effective working relationships with the assigned Judge, the Clerk of Circuit Court and other court personnel, attorneys and the general public
- Ability to operate digital audio recording equipment
- Reiterated documented information to provide details of prior conversations
- Time stamping who is speaking and typing a good deal of what's being said
- Documenting start and end times of all court proceedings
- Log noting speakers and colloquies
- Ensuring all microphones are working properly, and speaker is being picked up by microphone
- Trained 12-15 digital court reporters in Milwaukee County
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment
- Met with staff to discuss rules, regulations and work-related problems
- Answers questions from reporters
- Trained newly hired people to fill key positions and maximize productivity
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks
- Notified managers regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training
- Monitored training effectiveness through observation and metrics analysis.
Legal Assistant
Kohn Law Firm
11.2015 - 02.2019
- Collect Debt, provide Mini Miranda, receiving incoming and placing outgoing telephone calls, call blitz, prepare and process legal documents and papers, such as summonses, bench warrants, order to appear, wage garnishments
- Take financial statements identifies, research, analyzes and interprets data to generate reports, set up payment arrangements, Mail, fax, or arrange for delivery of legal correspondence to debtors, witnesses, and attorneys
- Merge file pleadings
- Skip Tracing, make photocopies of correspondence, documents, and other printed matter
- Mail, fax or deliver legal correspondence to assist attorneys in collecting information such as place of employment, and tenant verification
- Type/Log each phone conversation
- Gathered and provided factual information, keeping an inventory of outgoing call log
- Answering main office line Transfer calls to appropriate party (collector, attorney, paralegal) maintains records.
Front Desk Supervisor
Residence Inn by Marriott
06.2014 - 11.2015
- Greeted and registered guests and issued room keys
- Processed guest payments for room charges, food and beverage charges and phone charges
- Recommended top dining and entertainment options for guests in the Glendale area
- Coordinates supply and equipment orders
- Answered department telephone calls within three rings, using correct salutations and telephone etiquette
- Trained new hires
- Delivered requested items to guests in rooms
- Supervised staff
- Stock and take inventory
- Garda
- Filing Papers
- Hired staff.
Front Desk Agent
Courtyard by Marriott
06.2013 - 06.2014
- Greeted all guests in a courteous and professional manner
- Delivered requested items to guests' rooms
- Check guest in and out /Answering Phones Creating/Canceling Reservations, Able to deal effectively with people and work cooperatively with other departments and staff members
- Maintaining a good attendance/punctuality record and has a conscientious attitude/ trained new hires
- Able to understand oral and written instructions
- In good physical condition, able to climb ladders, lift up to 50 lbs., and maintain a regular schedule of standing, walking, reaching, bending, Grammar, Punctuation and Proofreading, Business Etiquette, Expert Organizational Skills Crossed Trained
- Checking In/Out Guest Cash/Credit Card Handling Garda Typing Creating/Canceling Reservations Inventory Answering Phones Taking Care of Any Issues with Guest Having a Good Reaction to Every Action Taking Control Positive approach in interactions with customers and team members Reliable Attendance Excellent Communication Skills Ability to work a schedule that includes working weekends and some holidays.
Education
CCAP Training Milwaukee County Courthouse
Milwaukee, WIAssociate of Arts - Administrative Assistance And Secretarial Science
Bryant And Stratton College
Milwaukee, WI06.2016
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI01.2013
Skills
- Grammar, Punctuation and Proofreading
- Public Speaking
- Works Well with Everyone
- Leadership Development
- Accurate and Timely Data Entry
- Multitasking
- Staff Discipline
- Excellent Verbal and Written Communication
- Organized
- Analytical Thinking
- Effective Trainer
- Problem resolution/ Good Decision Making
- Honest and Dependable
- Customer Service
- Knowledge of various software programs including Microsoft Word, Outlook, Power Point, Excel
Timeline
Deputy Court Clerk
Milwaukee County Courthouse
05.2023 - Current
Digital Court Reporter & Mentor
Milwaukee County Courthouse
06.2019 - 05.2023
Legal Assistant
Kohn Law Firm
11.2015 - 02.2019
Front Desk Supervisor
Residence Inn by Marriott
06.2014 - 11.2015
Front Desk Agent
Courtyard by Marriott
06.2013 - 06.2014
CCAP Training Milwaukee County Courthouse
Associate of Arts - Administrative Assistance And Secretarial Science
Bryant And Stratton College
High School Diploma -
Milwaukee Area Technical College
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