Ashley Fuller
Columbus,OH
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Receptionist
Southeast Healthcare
Columbus, OH
08.2022 - 02.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Manager
NFI Logistics
Columbus, OH
05.2018 - 06.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained adequate staffing to meet objectives within budget.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created training modules and documentation to train staff.
Team Leader Manager
Amazon
Columbus, OH
08.2019 - 05.2021
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Organized team meetings to discuss progress and challenges.
- Ensured compliance with company policies and regulations.
- Identified areas where teams could improve their skillset.
- Facilitated communication between senior management and staff.
- Promoted a culture of collaboration within the team.
- Provided technical assistance when needed.
- Monitored customer service standards across the organization.
- Collaborated with other departments to ensure smooth operations.
- Fostered positive employee relationships through communication, training, and development coaching.
- Resolved conflicts between team members in a timely manner.
- Implemented new processes and procedures as needed.
- Developed strategies to increase productivity and efficiency of the team.
Education
High School Diploma -
Belmont High School
Dayton, OH06-2002
Skills
- Project Coordination
- Office Management
- File Management
- Administrative Support
- Clerical Support
- Data Entry
- Scheduling
- Performance Improvement
- Information Protection
- Database Administration
- Office Equipment Operations
- Multitasking and Prioritization
- Professional and Polished Presentation
- Positive and Professional
Timeline
Receptionist
Southeast Healthcare
08.2022 - 02.2024
Team Leader Manager
Amazon
08.2019 - 05.2021
Manager
NFI Logistics
05.2018 - 06.2022
High School Diploma -
Belmont High School
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