Ashley Fuller
Trenton
Summary
Proven Assistant Manager at Tim Hortons, adept in customer service and money handling, significantly improved customer satisfaction and minimized financial discrepancies. Excelled in fostering team leadership and motivation, contributing to business growth. Skilled in recruiting and sales growth, demonstrating a strategic approach to achieving targets and enhancing team performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tim Hortons
09.2017 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Diploma - Regents
Norwood Norfolk Central School
Norwood, NY05.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Recruiting and interviewing
- Sales growth
- Sales reporting
Timeline
Assistant Manager
Tim Hortons
09.2017 - 08.2020
Diploma - Regents
Norwood Norfolk Central School