Ashley Fulsaas
Beatrice,NE
Summary
Friendly Cashier with experience working with people of diverse backgrounds. Fast learner with competencies in interpersonal communication, conflict resolution, and cash handling. Skilled at employing tried-and-true conflict de-escalation techniques to keep customers happy. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Selectel Wireless
09.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Operated point-of-sale systems efficiently, processing transactions and handling cash with precision.
- Trained new staff on sales techniques and product knowledge to improve team performance and customer engagement.
- Collaborated with team members to achieve sales targets, fostering a supportive and motivated work environment.
- Led promotional events, coordinating logistics and marketing efforts to maximize store visibility and drive traffic.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
Cook
Shell Gas station/ EZ Mart
05.2023 - 08.2023
- Made chicken, sandwiches and sides, cleaned kitchen, swept and mopped kitchen & dining, assisted customers stocked products.
Advisor
Nelnet
08.2021 - 03.2023
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Built and maintained relationships with clients to provide ongoing support.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Customer Service
Casey's
12.2020 - 03.2021
- POS system operations
- Loss prevention
- Cash handling
- Training and development, excellence
- Merchandise restocking
- Inventory control
- Retail operations
- Upselling
- Employee training
- Cashier training
- Customer service
- Cash register experience
- Adhered to all cash handling policies and procedures
- Greeted all customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases
- Processed cash register transactions by inputting product costs and giving back change
- Ordered, stocked, and rotated products.
Server
Buffalo Wings And Rings
01.2020 - 06.2020
- Assisted guests with making menu choices
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Took orders, made drinks, and cleaned tables after the guests' departures
- Answered phones and took phone orders for customer pick up or delivery
- Entered orders, delivered food and beverages, and processed payments
- Balanced trays with care to successfully deliver large volumes of food quickly.
Associate
Home Depot
05.2019 - 08.2019
- Banded finished packs and rapidly pushed out to keep production line moving
- Unloaded, sorted, and staged lumber for storage or shipment
- Stacked lumber to proper height and width for safe storage
- Ran forklifts and other machinery to move large equipment and loads of lumber
- Quickly connected with each customer to offer assistance and promote products.
- Greeted customers and offered assistance for increased customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Manager
Ustop
06.2015 - 10.2017
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Ensured all customers received friendly, quick, and efficient service
- Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety
- Drawer balancing
- Restock products
- Process transactions
- Price verification
- Bag merchandise
- Regulatory Compliance and Quality Assurance
- Coached and managed performance for store associates and developed bench of talented workers
- Analyzed productivity reports, assisting in managing performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Diploma - General
Clarkson Jr-Sr High School
Clarkson, NE05.2006
Skills
- Assistant Manager Experience
- Upselling
- Active Listening
- Microsoft Internet Explorer
- Research Abilities
- Critical Thinking
- Group Facilitation
- Microsoft Access
- Management of Personnel Resources
- Microsoft Outlook
- Loss Prevention
Certification
Food Handler Certification
Additional Information
- Matthew Sypowicz / Supervisor / 972-832-7448 / msypowicz2000@yahoo.com.
- Joshua Stoffer/ Co-worker/ 402-480-5325/ joshstoffer8732@gmail.com
- Amanda Nix/ Co-worker/ 402-219-1284/ amandacudeford@gmail.com.
- K’Lynne Whitmore/ Manager/ (402) 223-9246/
Timeline
Retail Sales Associate
Selectel Wireless
09.2024 - Current
Cook
Shell Gas station/ EZ Mart
05.2023 - 08.2023
Advisor
Nelnet
08.2021 - 03.2023
Customer Service
Casey's
12.2020 - 03.2021
Server
Buffalo Wings And Rings
01.2020 - 06.2020
Associate
Home Depot
05.2019 - 08.2019
Assistant Manager
Ustop
06.2015 - 10.2017
Diploma - General
Clarkson Jr-Sr High School
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