Ashley Fultz
Clinton,MD
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
10
10
years of professional experience
Work History
Phlebotomy Technician
LabCorp
Alexandria, VA
05.2023 - 10.2024
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Provided assistance to medical personnel when needed during emergency situations.
- Performed venipuncture and skin puncture on patients of all ages.
- Prepared paperwork for laboratory orders, including appropriate coding.
Front Office Manager
Harborside Hotel
Oxon Hill, MD
03.2019 - 09.2023
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Coordinated with other departments to ensure smooth functioning of operations.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
Front Desk Agent
Arlington Court Suites
Arlington, VA
06.2017 - 07.2019
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
Assistant Office Manager
Helzberg Diamonds
Oxon Hill, MD
11.2018 - 03.2019
- Performed additional tasks assigned by senior management staff.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Greeted visitors in a professional manner, provided assistance as required.
- Monitored inventory levels of office supplies; placed orders when necessary.
Office Manager
Cheddars Restaurant
Brandywine, MD
12.2014 - 03.2017
- Monitored inventory levels and placed orders when needed.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Unit Secretary
INOVA Health System - Alexandria
Alexandria, VA
10.2024 - Present
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Managed the front desk area ensuring neatness at all times.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Education
High School Diploma -
Gwynn Park
Brandywine, MD06-2010
Some College (No Degree) - Business Administration
Prince George's Community College
Upper Marlboro, MDSome College (No Degree) - Business Administration
Bowie State University
Bowie, MDSkills
- Appointment scheduling
- Customer relationship management
- Effective communication
- Time management
- HIPAA compliance
- Personnel management
- Oral and written communications
- Client relationship management
- Customer service
- Conflict resolution
- Problem solving
- Blood culture collection
- Sample and specimen collection
- Reservations management
- Quality assurance
- Client needs assessment
Additional Information
- Certified Phlebotomy Technician
- Phlebotomy (May 2019 to May 2026)
Timeline
Unit Secretary
INOVA Health System - Alexandria
10.2024 - Present
Phlebotomy Technician
LabCorp
05.2023 - 10.2024
Front Office Manager
Harborside Hotel
03.2019 - 09.2023
Assistant Office Manager
Helzberg Diamonds
11.2018 - 03.2019
Front Desk Agent
Arlington Court Suites
06.2017 - 07.2019
Office Manager
Cheddars Restaurant
12.2014 - 03.2017
High School Diploma -
Gwynn Park
Some College (No Degree) - Business Administration
Prince George's Community College
Some College (No Degree) - Business Administration
Bowie State University
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