Ashley FULTZ
Indianapolis,IN
Summary
Dynamic sales professional with extensive experience at Dollar General Store, excelling in customer service and conflict resolution. Proven track record in cash handling accuracy and team collaboration, driving sales growth through effective merchandising strategies. Committed to enhancing customer engagement and fostering loyalty in fast-paced retail environments.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ollie's Bargain Outlet Holdings Inc.
11.2025 - Current
- Assisted customers in locating merchandise and provided product information.
- Processed transactions efficiently using point-of-sale system.
- Maintained organized sales floor by restocking shelves and arranging displays.
- Handled customer inquiries and resolved issues promptly.
- Supported promotional activities by setting up displays and signage.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- .
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate/ Store Manager
Rent A Center Warehouse & Retail Store
10.2024 - 11.2025
- Assisted customers in product selection and provided exceptional service.
- Maintained organized sales floor and ensured merchandise was stocked effectively.
- Operated cash register, processed transactions, and handled customer inquiries.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Learned inventory management systems to support restocking efforts efficiently.
- Engaged with customers to foster a positive shopping experience and build loyalty.
- Supported promotional displays and merchandising strategies to enhance product visibility.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
Store Manager
Dollar General Store
11.2024 - 09.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised team members to enhance customer service and store performance.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Developed effective merchandising strategies to optimize product placement and increase sales.
- Monitored cash handling procedures, maintaining accountability and minimizing losses.
- Conducted regular staff meetings to communicate goals, expectations, and operational updates.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Assisted in maintaining a clean, organized store environment to meet safety standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Customer Service Sales Representative
Camping World RV Sales
10.2023 - 09.2024
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Utilized CRM software to track customer interactions and ensure follow-up on all requests.
- Assisted in training new team members on products, services, and best practices for customer engagement.
- Managed a minimum of 30 incoming calls, emails, and faxes daily from customers
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Utilized CRM software to manage customer interactions and follow up on sales opportunities.
- Customized sales pitches to match customer needs, leading to higher conversion rates.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Franklin Township Community School
Indianapolis, IN05-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Store opening and closing
- POS system operation
- Retail store operations
- Policy and procedure adherence
- Shipment processing
- Verbal and written communication
- Customer engagement
- Task prioritization
Timeline
Sales Associate
Ollie's Bargain Outlet Holdings Inc.
11.2025 - Current
Store Manager
Dollar General Store
11.2024 - 09.2025
Sales Associate/ Store Manager
Rent A Center Warehouse & Retail Store
10.2024 - 11.2025
Customer Service Sales Representative
Camping World RV Sales
10.2023 - 09.2024
High School Diploma -
Franklin Township Community School