Ashley Fulwider
Manchester ,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic Sales and Management associate with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Sales Associate Specialist /Account Manager, Inside Sales
Ace Hardware
09.2011 - 05.2016
- Anticipated clients' needs by staying in touch on regular basis.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Effectively led seasoned team of partner managers and account coordinators.
Customer Service Representative
Herrschners
03.2010 - 09.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Benefits Coordinator
Sams Club
08.2004 - 05.2008
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
Education
High School Diploma -
Lamar County High School
Barnesville, GA05.2004
Certified Customer Service Specialist - Customer Service
Griffin Technical College
Griffin, GA05.2004
Skills
- Regional Accounts
- Database Management
- Sales
- Sales Solutions
- Credit and Collections
- Account Verification
- Outbound Telephone Marketing
- Order Management
Timeline
Sales Associate Specialist /Account Manager, Inside Sales
Ace Hardware
09.2011 - 05.2016
Customer Service Representative
Herrschners
03.2010 - 09.2011
Benefits Coordinator
Sams Club
08.2004 - 05.2008
High School Diploma -
Lamar County High School
Certified Customer Service Specialist - Customer Service
Griffin Technical College
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