Ashley Furey

+ Served as a liaison between patients and family members and members of the care team to enhance communication, address any concerns, and improve overall satisfaction with care.

+ Oversee office phone lines and managed patient and family inquiries, ensuring all inquiries were addressed in a timely manner.

+ Proactively rounded on patients, documented feedback, and collaborated with department leadership to address patient needs and trends within the hospital.

+Communicated and promoted hospital polices, procedures, and services to best educate patients. visitors, and team members on the most up to date information available.

+ Serve as a coach and resource to all team members on communication strategies, service recovery, best practices, and initiatives designed to improve the patient and family experience, reduce complaints, grievances, and increase patient and family trust.

+ Provided ancillary services to the Physical Medicine and Rehabilitation Department

+ Customized patient care based on unique needs (age, culture, language etc)

+ Facilitated communication among patients, physical therapists, assistants and other departments

+ Documented patient progress, maintained records and performed administrative duties

+ Ordered supplies, managed phone calls and scheduled appointments

+ Maintained organized bar inventory and storage procedures

+ Thrived in a high-volume setting while adhering to beverage service regulations

+ Displayed professionalism and energy when interacting with clients and staff

+ Adapted swiftly to changing environments, ensuring prompt service and minimal errors