Dynamic technician with a proven track record at The Skagit Casino Resort, excelling in troubleshooting and repair of gaming machines. Recognized for exceptional customer service and attention to detail, I enhanced operational efficiency and ensured compliance with regulatory standards, contributing to a seamless gaming experience for patrons.
Overview
11
11
years of professional experience
Work History
Technician
The Skagit Casino Resort
5984 Darrk Ln, Bow, WA 98232
06.2014 - Current
Repairing gaming machines and ensured proper functionality for customer satisfaction.
Conducted routine maintenance on equipment to prevent malfunctions and downtime.
Assisted in training new staff on operational procedures.
Assisted in training new staff on operational procedures and safety protocols.
Ensured compliance with regulatory standards and internal policies during operations.
Resolved customer inquiries and provided technical support for game-related issues.
Collaborated with team members to improve service delivery and operational efficiency.
Performed troubleshooting and diagnosis on malfunctioning equipment.