Ashley Gainer
Marietta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
United Collection Bureau
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Brand Ambassador
Bluegreen Vacations
05.2018 - 11.2021
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Retail Sales Associate
Marshalls Department Store
05.2016 - 04.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Bachelor of Science - Psychology
Columbia Southern University
Orange Beach, AL03.2026
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Conflict Resolution
Call center experience
Payment Processing
Customer satisfaction measurement
Professional telephone demeanor
Call Center Operations
Follow-up skills
Product Knowledge
Customer Relationship Management (CRM)
Building rapport
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Surpassed peers in training
- Resolved product issue through consumer testing.
Timeline
Customer Service Representative
United Collection Bureau
11.2021 - Current
Brand Ambassador
Bluegreen Vacations
05.2018 - 11.2021
Retail Sales Associate
Marshalls Department Store
05.2016 - 04.2018
Bachelor of Science - Psychology
Columbia Southern University