Ashley Gallagher
Customer Service Specialist
Riverside,CA
Summary
I have been working in the marijuana industry for 7 years and have been fortunate to gain experience both behind the counter and behind the scenes. I have been employed with the same company since my very first job as a budtender. I have experience in budtending, managing staff, hiring employees, cash handling, directing accounting records, tracking inventory, marketing, working with vendors to order all profitable products, and making weekly staff schedules. These are somequick learner while also being responsible, reliable, and dedicate myself to my job position. I am confident in my ability to help clients find the best products suited for their needs while also serving as a highly profitable employee. Customer service is extremely important to me and I make sure to make all clients feel welcome, assisted, and satisfied. I am very easy to work with and get along with staff and customers alike.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Happy Heights Collective
Rowland Heights, CA
02.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Directed in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Interviewed and hired strong candidates for team openings, using job boards and social media to find applicants.
- Provided exceptional customer service to customers
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Manager of Operations
Gale Greenhouse
Hacienda Heights, CA
02.2018 - 02.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Directed recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Manager of Operations
Dank Bank
Riverside, CA
06.2017 - 02.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Interviewed and hired strong candidates for team openings, using job boards and social media to find applicants.
- Promoted positive customer experience through day-to-day supervision and management of the facility.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- DIrected recruiting, hiring and training of team members.
Manager of Operations
The Grove Collective
Garden Grove, CA
03.2016 - 06.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Directed recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained cleanliness and organization of the workspace, working closely with employees to systemize tasks.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
Lead Budtender
The White House
Corona, CA
12.2015 - 03.2016
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Weighed, prepared and packaged different types of products.
- Packaged regulated products in appropriate exit containers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
Lead Budtender
The Cure
Upland, CA
06.2015 - 12.2015
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with 100% accuracy rate.
- Weighed, prepared and packaged different types of products.
- Read industry publications to maintain knowledge on current and future bud trends.
- Packaged regulated products in appropriate exit containers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - Mathematics And Science
Riverside City College
Riverside, CA06.2022
Associate of Arts - Social And Behavioral Health
Riverside City College
Riverside, CA06.2022
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA06.2013
Skills
- Sales Promotion
- Supplier Monitoring
- Hiring and Onboarding
- Management Training
- Performance Monitoring and Evaluation
- Overseeing Employees
- Records Organization and Management
- Payroll Operations, Accounting Oversight, and Sales Tracking
- Problem Anticipation and Resolution
- Money Handling
- Staff Training
Timeline
Manager of Operations
Happy Heights Collective
02.2019 - Current
Manager of Operations
Gale Greenhouse
02.2018 - 02.2019
Manager of Operations
Dank Bank
06.2017 - 02.2018
Manager of Operations
The Grove Collective
03.2016 - 06.2017
Lead Budtender
The White House
12.2015 - 03.2016
Lead Budtender
The Cure
06.2015 - 12.2015
Associate of Science - Mathematics And Science
Riverside City College
Associate of Arts - Social And Behavioral Health
Riverside City College
High School Diploma -
Rancho Cucamonga High School
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