ASHLEY GALLEGOS
Gila Bend,AZ
Summary
Highly motivated professional with a strong work ethic and extensive organizational skills, adept at working independently as well as in team environments. Equipped with impressive management capabilities and proficient in a variety of computer systems. Aiming to leverage these skills to take on new challenges in a dynamic team setting. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
15
15
years of professional experience
Work History
Shift Manager
Burger King
07.2023 - 10.2023
- Managed overall restaurant operations including opening, closing, labor, inventory variance, and guest responses.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
ATC Guardian
Arion Care Solutions
01.2021 - 06.2023
- Assisted members in maintaining personal cleanliness, daily activities, and safe living conditions, ensuring the ability to stay in their homes and engage in community activities.
- Enhanced safety and security by implementing new protocols and procedures.
- Improved communication among team members by developing daily briefing sessions.
- Trained new staff in security procedures, ensuring consistent adherence to company policies.
Program Service Evaluator II
State Of Arizona DBME
07.2020 - 04.2021
- Handled customer calls and inquiries, performing data entry while maintaining an efficient workflow.
- Enhanced program efficiency by streamlining processes and implementing performance metrics.
- Reduced service delivery times through rigorous evaluation of existing programs and targeted improvements.
- Boosted client satisfaction rates with thorough assessments of program effectiveness, identifying areas for enhancement.
Home Lending Representative
JP Morgan Chase
05.2020 - 07.2020
- Responded to customer inquiries regarding foreclosures, expediting their inquiries as needed.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
Premier Technical Support Representative
Asurion
07.2019 - 08.2019
- Responded to a high volume of calls, assisting with the setup, troubleshooting, and breakdown of cell phones and eligible home devices.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Desk Associate
Walmart
04.2016 - 03.2017
- Processed customer returns, provided information about merchandise, and managed returns.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Streamlined call response times for improved efficiency and better customer experience.
Cashier Crew Leader
Golden Corral
06.2008 - 04.2016
- Ensured efficient communication with kitchen staff to maintain smooth operation.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Associate
Farm Bureau Financial Services
01.2012 - 06.2013
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
General Education Degree (GED) -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ10.2010
Skills
- Expert in Microsoft Office Suite
- Experienced in call center operations
- Prominent problem-solving abilities
- High-energy attitude
- Quality Assurance
- Staff Development
- Schedule Oversight
- Team Development
- Tech-Savvy
Timeline
Shift Manager
Burger King
07.2023 - 10.2023
ATC Guardian
Arion Care Solutions
01.2021 - 06.2023
Program Service Evaluator II
State Of Arizona DBME
07.2020 - 04.2021
Home Lending Representative
JP Morgan Chase
05.2020 - 07.2020
Premier Technical Support Representative
Asurion
07.2019 - 08.2019
Customer Service Desk Associate
Walmart
04.2016 - 03.2017
Customer Service Associate
Farm Bureau Financial Services
01.2012 - 06.2013
Cashier Crew Leader
Golden Corral
06.2008 - 04.2016
General Education Degree (GED) -
Maricopa Community Colleges - Rio Salado Community College