Ashley Gallentine
Lexington,SC
Summary
Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Material Control Clerk, Senior
City of Columbia Wastewater Department
Columbia, SC
02.2020 - Current
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Traced missing material and shipments through vendor and customer communications.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Determined shipping methods, routes or rates for materials to be shipped.
Customer Service Manager
Walmart, Inc
Irmo, SC
05.2014 - 06.2020
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Led team engagement to assist cross-functional departments and achieve goals.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Lead Administrative Assistant
City of Columbia Street Department
Columbia, SC
08.2014 - 02.2020
- Coordinated appointments, meetings and conferences.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Drove customer feedback to deliver information to management for corrective action.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
Some College (No Degree) - Business Management
WestShore Community College
Scottville, MISkills
- Support Services
- Effective Leadership
- Interpersonal Communication
- Goal Setting
- Customer Support
- Teamwork and Collaboration
- Relationship Building
- Team Building Exercises
- Records Management
- Materials Requisition
- Shipment Inspection
- Organization and Prioritization
- Conflict Resolution
Timeline
Material Control Clerk, Senior
City of Columbia Wastewater Department
02.2020 - Current
Lead Administrative Assistant
City of Columbia Street Department
08.2014 - 02.2020
Customer Service Manager
Walmart, Inc
05.2014 - 06.2020
Some College (No Degree) - Business Management
WestShore Community College
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